Sales Supervisor - Mumbai, India - Morpheus Human Consulting

Morpheus Human Consulting

Verified Company

Mumbai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Reference Code:

Job Title:

Sales Supervisor
Logistics
/Transportation Industry - Mumbai

Category:
Logistics
Job Description:
Founded in 1984, the company has had a long and proud presence in India and is a leading conglomerate dealing in international air cargo management, trucking, hotels & hospitality, insurance brokering, visa and consular services.
They are also committed to community development and works closely with a number of organisations in the field of education, rehabilitation as well as the promotion of art and culture.
Job Title:

Sales Supervisor

Logistics

/Transportation Industry - Mumbai

Supervisor, Sales
The supervisor job entails organizing and directing the daily activities

- concerned to the call center's operation. The main responsibility of a Supervisor, Sales is to manage, train, and guide call center executives to execute their tasks. By resolving problems and complaints, a supervisor supports the team. The supervisors monitor executives and calculate call center performance and analyze reports.

Job Responsibility
To be conversant with BFE, rate calculations and can do all bookings on BFE.
Drive business development by focusing on promotions, targets and effectively using tools like BO, call commercial monitoring sheet etc.
Responsible for flight planning and staff roster.
Ensure 100% compliance of the Service Level Agreement (SLA) Quality Standards & SLA Performance Measurement Matrix.
Systematic & effective functioning of the station in accordance with the SLA/ LPM/SOP requirements.
Plan / control / review effective use of equipment / staff, to meet operational workload and fluctuations.
Ensure 100% revenue conformance and maintain business integrity.
Meet conformance targets and provide performance reviews.
Constantly review performance within operational area, identifying shortfalls and implementing short and longterm corrective action. Focus should be on forward planning context to maximize efficiency ensuring all aspects of Service Standards to customers.
Comprehensive knowledge of business and operating systems in their process area.
Handle all periodic reports.
Identify opportunities for change and continuous improvement with implementation of new working practises.
Communicates business issues / customer feedback and ensure staff understands the business environment.
Accountable for attendance management, performance management, coaching / development of reporting staff.
Participate in recruitment / selection of commercial staff and be accountable for the training and development of the teams.
Ensure seamless communication within the commercial team, operations and flight planning.
Lead and motivate all staff to enhance Customer focus and service.
To be an active team member positively promoting both the TTL & Principal's image
Key Skills:
Key Skills:
Fluent in written and spoken English
Fluency in local language is desirable

Industry:
Logistics/Cargo

Gender: Open
Experience: 3 years
Job Location: Hyderabad
Working Days:

Qualification:
Graduate

Notice Period: Immediate to 30 days
About Morpheus Consulting:
Recruitment is a people-focused business
our success and growth are reliant upon our people. Our team of 130 consultants based in Middle east, Asia and Africa offer a blend of international recruitment experience, coupled with a platform of local market and industry knowledge. Morpheus Consulting has its presence since 2007 and has established itself as a reputed recruitment specialist in its industry.-
Location:
Hyderabad/Secunderabad
Required Experience:
35 yrs
Positions:
1