- The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Business Teams, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.
- Respond to Seller Queries via Phone, Chat and Email
- Handle queries from sellers across the world in their time zone
- Follow available guidelines while handling contacts to ensure seller experience
- Demonstrates effective, clear and professional written and oral communication in English and Hindi Language.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Ensure Tools and resources are working before handling a contact
- Follow guidelines while responding to seller queries
- Highlight issues through available mechanisms
- 1+ years of customer service experience
- 1+ years of driving process improvements experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Candidates should have a passion for positive seller experience.
- Other than English and Hindi language proficiency, Telugu proficiency is preferred
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Seller Support Associate, Seller
16 hours ago
Amazon Dev Center India - Hyderabad Hyderabad, Telangana, India1+ years of customer service experience · - 1+ years of driving process improvements experience · - Speak, write, and read fluently in English · - Experience with Excel · - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays · - The Seller Suppor ...
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Seller Support Associate, Seller
3 days ago
Amazon Dev Center India - Hyderabad Telangana, India Full time· The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers. · Demonstrates effective, clear and professional written and oral communication. · Provides prompt and ...
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Genpact Hyderabad, Telangana, IndiaGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our p ...
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Amazon Hyderabad, India· The AbeBooks Customer Support (CS) team operates with a focus on Seller Support Operations (SSO). In SSO, we support sellers with technical issues related to inventory and order management, tax and compliance, processing orders, and maintaining their AbeBooks accounts. · The ...
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ADCI HYD 13 SEZ Hyderabad, India Full timeSupport Ops currently caters to Fulfillment by Amazon (FBA) for NA marketplace. FBA is built around Amazon's world class capability in ordering, fulfillment, transportation and Customer service. By leveraging our current scale and supply chain, FBA provides a low cost alternative ...
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Seller Support Associate, Seller - Hyderabad, India - Amazon Dev Center India - Hyderabad
Description
Hyderabad, TS, IND
BASIC QUALIFICATIONS
Seller Support Associate, Seller professionals in Hyderabad
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Avinash Kumar Polu
Incident Response Engineer II / Azure Engineer
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Avinash Srivastava
Senior Manager / Centre Manager - HR
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Lokesh Reddy Ambati
I worked as Site Reliability Engineer.
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Vijay Reddy Beesam
ITIL, Production support, Application support
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shanmugam venkadachalam
Contract Management & Compliance
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Arif Mohd
Employees Transport specialist