Manager Expense Audit and Customer Success - Hyderabad / Secunderabad, Telangana - Amgen Technology Private Limited

    Amgen Technology Private Limited
    Amgen Technology Private Limited Hyderabad / Secunderabad, Telangana

    1 day ago

    Full time
    Description
    • Lead and develop a team handling expense report audits and general corporate services (including Travel and Expense) customer support.
    • Monitor service levels and provide key performance indicator data to leadership.
    • Review policy violations and coordinate with internal stakeholders, including the Worldwide Compliance & Business Ethics team.
    • Ensure timely resolution of escalated audit issues and customer inquiries.
    • Drive the refinement and management of Amgen s corporate services AI assistant.
    • Collaborate with global partners to standardize processes and implement improvements.
    • Conduct team training and knowledge workshops.

    Basic Qualifications and Experience:

    • Bachelor s degree with 5+ years of financial operations (including Travel & Expense administration, Financial Planning & Analysis, Procurement, etc.) experience or in a customer-facing role.
    • Familiarity with audit or compliance functions in industries practicing GxP or other highly regulated industries.
    • Experience managing or supervising a team.

    Functional Skills:

    Must-Have Skills:

    • Deep knowledge of Travel & Expense management technologies (e.g., SAP Concur, Oversight, etc.), processes and policy enforcement.
    • Customer service oriented and strong ability to demonstrate empathy.
    • Experience managing ticketing systems (e.g., ServiceNow).

    Good-to-Have Skills:

    • Strong data analysis and reporting capabilities.
    • Ability to identify and suggest improvements to processes.

    Soft Skills:

    • Clear and concise communication skills.
    • Strong coaching and mentoring skills.
    • Effective conflict resolution and decision-making skills.

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