Product Support Representative Ii - Pune, India - Jobs for Humanity
Description
Company DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem.
Therefore, we have dedicated this job posting to individuals coming from the following communities:
Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals.
If you identify with any of the following communities do not hesitate to register.Company Name:
FIS Global
Job Description:
Position Type:
Full time
Type Of Hire:
Experienced (relevant combo of work and education)
Education Desired:
Bachelor of Computer Engineering
Travel Percentage:
0%
GENERAL DUTIES & RESPONSIBILITIES
- Provides indepth product support to FIS clients by resolving incoming inquiries.
- Documents customer information and recurring technical issues to support product quality programs and product development.
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Clientcentric activities.
- Other related duties assigned as needed.
EDUCATION REQUIREMENTS
Bachelor's Degree in business or related field or the equivalent combination of education, training, or work experience. (High school diploma or GED for job levels I and II.)
GENERAL KNOWLEDGE, SKILLS & ABILITIES
- Prior banking or finance related experiences a plus; personal banking experience preferred
- Documents client information and recurring technical issues to support product quality programs and product development
- Knowledge of FIS products and services
- Strong analytical skills
- Knowledge in programming, business analysis or implementation of software products
- Organizational and time management skills required
- Selfstarter with proven ability to work independently
- Excellent oral and written communications skills
- Strong problem solving skills
FIS JOB LEVEL DESCRIPTION
Developing proficiencies role. Basic skills with moderate level of proficiency. Has broad understanding in one or more FIS Products. Follows scripts or uses documentation to solve problems. Generally performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires up to three years of experience.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.
FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
pridepassMore jobs from Jobs for Humanity
-
Java with IVR
bangalore, India - 1 hour ago
-
Senior Engineer
pune, India - 1 hour ago
-
Senior Lead Analyst
pune, India - 1 hour ago
-
Project Manager Specialist- Professional Services
pune, India - 1 hour ago
-
Manual Testing
Pune, India - 4 days ago
-
E2E DBA(SQL Proficiency, DBMS, Data Modeling, Query Optimization)
gurugram, India - 1 hour ago