Customer Care Executive - Tiruchchirappalli, India - Durafit Fitness

Durafit Fitness

Verified Company

Tiruchchirappalli, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job description:
Customer Care Executive

Roles and Responsibilities

Manage Inbound /Outbound calls
Managing a team of representatives offering customer support
Resolving customer complaints brought to your attention
Over-seeing the customer service process
Monitoring the work of individual representatives and of the team
Possessing excellent product knowledge to enhance customer support
Maintaining a pleasant working environment for your team
Planning the training and standardization of service
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support

Qualification

Qualifications - Any degree

Skills for Success:

Excellent Communication
Should be fluent in
Tamil & English
Hindi/ Telugu /Malayalam
Good in Handling customer queries

Perks and Benefits
 Performance based variable pay
 Employee friendly environment
 Monthly employee engagement
 Annual vacation

Preferred Location:
Trichy

Job Types:
Full-time, Fresher

Salary:
₹11, ₹13,000.00 per month

Benefits: