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    Senior Expert- IT Service Excellence - Bengaluru, India - Lifelancer

    Lifelancer
    Lifelancer Bengaluru, India

    2 weeks ago

    Default job background
    Full time
    Description

    About the job

    Job description:

    Work Your Magic with us

    Ready to explore, break barriers, and discover more? We know youve got big plans so do we Our colleagues across the globe love innovating with science and technology to enrich peoples lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

    • Role:
    • Collaborate with relevant stakeholders in the IT SSD Process in an effective manner, delivering assigned tasks consistently and within the agreed timeline, ensuring accuracy of data.
    • Follow up and report the progress for service delivery aspects related to IT SSD Process and inform process owner in case of exceptions.
    • Work closely with process owners within the group to ensure process is compliant both from quality and compliance perspective.
    • Active support for audit preparation and follow up for resolution of findings.
    • Ensure process documents (SOPs, Work Instructions, etc.) are up-to-date and periodic reviews are completed on time.
    • Analyze data to identify trends, patterns, and insights that support business decisions.
    • Develop and maintain key performance indicators and dashboards to monitor business performance.
    • Identify improvement opportunities for the IT SSD Process.

    Please use the below link for job application and quicker response.


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