Retail Trainer - Mumbai, India - The Souled Store

Description

What do we do?

At The Souled Store, our mission is to redefine casual wear and youth fashion for millions of customers worldwide. Established in 2013, we've evolved from a passion project into a leading brand, renowned for our unique designs and merchandise that inspire conversations and spark joy. By offering a diverse range of themed apparel, we aim to create a community of fashion-forward individuals who express themselves authentically. But it's not just about the apparel; it's about the experiences we provide. We strive to deliver exceptional service and satisfaction with every interaction, whether it's answering a customer's question, resolving an issue, or simply bringing a smile to their face. That's why we're seeking passionate individuals like you who share our vision and commitment to making a difference.

As a leader within our team, you'll play a crucial role in bringing our brand to life, fostering meaningful connections with our customers, and contributing to a community that celebrates individuality and creativity. Together, we'll continue to push boundaries, inspire change, and shape the future of fashion. If you're ready to join us on this journey and make a real impact, we'd love to have you on board.

Position Overview:

As a Retail Trainer at The Souled Store, you will be responsible for designing, delivering, and enhancing training programs to empower our retail staff with the skills and knowledge necessary to provide exceptional customer service and drive operational efficiency. Working closely with retail managers and HR personnel, you will identify training needs, develop effective training strategies, and assess training outcomes to ensure continuous improvement in our retail operations.

Roles and Responsibilities:

• Design and develop comprehensive training programs and materials tailored to various retail roles, encompassing product knowledge, customer service skills, sales techniques, and operational procedures.

• Deliver engaging and interactive training sessions for retail staff using diverse training methods, including classroom training, on-the-job training, and e-learning.

• Collaborate with retail management to schedule training sessions and ensure minimal disruption to daily operations.

• Maintain accurate records of training attendance, feedback, and performance evaluations, and utilize data

to evaluate and enhance training effectiveness.

• Stay updated on industry trends and best practices in retail operations and training methodologies, and incorporate relevant insights into training initiatives.

• Provide coaching and support to retail staff to reinforce learning and encourage skill development.

• Foster positive working relationships with retail managers and HR personnel to align training initiatives with business objectives and priorities.

Requirements:

• Bachelor's degree or equivalent; additional education or certification in training and development is a plus.

• Minimum of 3 years of experience in a training or staff development role within a retail environment.

• Strong understanding of retail processes, customer service principles, and sales techniques.

• Excellent presentation and communication skills, with the ability to engage and inspire diverse audiences.

• Proficiency in instructional design methodologies and training evaluation techniques.

• Ability to work effectively in a fast-paced, team-oriented environment.

• Flexibility to adapt to varying work schedules, including evenings, weekends, and holidays, as needed.

• Commitment to upholding company policies and procedures, including privacy and security guidelines.

Other Details:

• Work week: 5 days with 2 offs, with a standard 9-hour shift.

This job description serves as a comprehensive guide to the role of Retail Trainer at The Souled Store, with duties and responsibilities subject to adjustment based on evolving organizational needs and individual performance.

Note : Our hiring team will review your application and should we find your background to be a fit for this role, we will be in touch. If you don't get a response from our team within seven days, please know that your profile may not be a match for our current requirements. However, we appreciate your interest and encourage you to explore future opportunities with us.