- Resolve internal customer-reported (colleagues) issues while working closely with other multi-functional teams.
- Provide feedback for improving product quality and reliability.
- Document relevant information and ensure that the customer (colleague) is communicated with in a timely manner on a level that they understand.
- Drive operational excellence through quality closures and proper escalation of issues.
- Design, plan and execute changes in the IT environment.
- Help maintain administration required for operating an ISO27001 compliant IT environment.
- Automate IT activities as much as possible when it adds value.
- Bachelors or master's degree in any field of IT.
- At least 3-6 years of experience working with and in complex Microsoft environments.
- Proficient in at least two methods of task automation, ideally through scripting (ex: PowerShell)
- Hands-on expertise in implementing and managing Microsoft 365 environments, including the applications and collaboration platforms such as MS Teams, SharePoint, OneDrive, Outlook, Azure AD and Azure Services for workplace solutions such as Intune MDM and Defender suite.
- Have deep understanding of networking technologies such as network protocols, LANs, WANs, wireless networks such as Ubiquiti and Firewalls such as FortiGate and Palo Alto.
- ServiceNow Knowledge and/or Microsoft SharePoint online development skills is an advantage.
- Familiarity with security and compliance standards.
- You excel in competencies such as quality focus, problem solving, creativity, planning and organizing, flexibility and communication skills.
- You show initiative and independence in performing work tasks, and only ask for guidance and direction when needed.
- Identifies and manages tasks, dependencies, opportunities, and improvements in own work area and contributes to the organization's vision and goals.
- You have a proactive approach to learning and developing new skills and knowledge, and seek out relevant information and resources to achieve tasks and objectives.
- You are self-motivated and able to achieve goals independently or in teams.
- Familiarity with ITIL concepts, such as incident management, problem management, change management, and basic project management methodologies.
- Competitive salary
- Provident fund
- Holiday allowance (24 days for a full-time contract+10 National Holidays)
- PF scheme
- Employee/Family Group Insurance
- Modern laptop
- Internet, transportation, and phone allowance
- A modern, flexible, and multicultural workplace at an innovative and global company
- Ambitious and kind colleagues from all over the world and a great team spirit
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Information Technology Engineer - Bengaluru, India - Plat4mation
Description
Are you looking for a challenging job in a buzzing and fun working environment where you can work on the entire IT landscape and help our colleagues in making their work flow? Is your internal drive to design and implement new solutions which make a direct impact on an organization? Then you could be our new Workplace IT Engineer
What will you do?
As a Workplace IT Engineer you are part of the IT team that manages the entire IT ecosystem for our 8 offices, globally. In this role you are expected to drive automation, optimization and setup of the complete Microsoft 365 environment for your colleagues around the world. At Plat4mation our IT strategy is centered around a cloud first approach, so most of our applications and services are cloud based. Your work will be focused on workspace solutions, providing direct support for your colleagues as well as design and implementation new solutions within our IT landscape.
Scope of your work:
We ask
What's in it for you
Our culture
Working at 4Mation Technologies India and Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise Joy is what connects us and what drives us to get the best out of ourselves. That's why we host several Fun4U activities each year, like a global hackathon, drinks and inspiring lunch sessions (check out our Instagram page).
Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company's success. Because when you keep learning, you continuously improve yourself. That's why we coach you on the job, but also help you to explore and develop your interpersonal skills.
About 4Mation Technologies India
You will become part of the Plat4mation family, a global pure-play ServiceNow partner that makes work flow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance.
Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application.
Interested?
Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to or apply directly by filling out the form below.
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