IT Services Trainee - New Delhi, India - Boston Consulting Group

Boston Consulting Group

Verified Company

New Delhi, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

WHAT YOU'LL DO:

Key responsibilities:

Providing onsite technology support in both home and office environments, over a variety of platforms and devices (e.g. PC, Mac, iOS, Android, etc.)
Utilizing your knowledge of Microsoft operating systems and Active Directory to provide 1st/2nd line IT support to our users
Troubleshooting and logging any technical issues received via phone call or ticket in the IT Service Management tool Service Now
Assisting with the documentation of critical and routine technical procedures as well as end user literature
Troubleshoot video conference and telecommunications systems and support key users if required
Assist in preparing and deploying laptops for staff, including all required user profile configuration and data migration
Assist with hardware asset tracking and inventory management
Assist on projects in an operational capacity for both global and local initiatives

YOU'RE GOOD AT:

Key strengths and attributes needed to succeed in the role.

Focus on excellent customer service and the needs of the BCG user community through clear and precise communication (written and verbal), timemanagement and collaboration skills
Selfstarting attitude and resourcefulness to identify, analyse and solve problems that may arise
Professionalism to be able to respect all BCG information as personal and confidential
Ability to work independently as well as in a team environment displaying consideration and respect for others
Able to exercise sound judgment and initiative while demonstrating competence and character that inspires trust
Appetite for continuous learning to further IT knowledge and career development
Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in stressful situations
Ability to follow established procedures/standards
Clear communication style and ability to communicate with technical and nontechnical stakeholders both orally and written in excellent English

YOU BRING (EXPERIENCE & QUALIFICATIONS):

Ability to effectively communicate and present technical concepts to management, peer group and staff
Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
Windows 10, Windows server, Mac OS, Microsoft Office and Cloud file share support experience
MS Teams/Zoom/WebEx meeting setup and basic troubleshooting
Basic LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar
SCCM or imaging software experience
Exposure to cloud technology
VoIP knowledge

YOU'LL WORK WITH:

BCG's HR team works to attract, develop, excite, deploy, and retain the best people in the market.

Those in human resources jobs manage the life cycle of all BCG employees—from hiring top talent and developing their skills to rewarding their contributions and supporting career progression and mobility.