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Navi Mumbai

    Central Service desk - Navi Mumbai, India - timesjobs

    timesjobs
    timesjobs Navi Mumbai, India

    5 days ago

    Default job background
    Full time
    Description

    Job Title Central Service desk /Call Handler /Mailbox Handler Posted on Experience Required 2 years Job Description Need Relevant Experience of Service desk Operations (like Call Response , Assigning, Follow-up, Call Update) along with effective user management skill .

    Sound knowledge about SLA Terms (RT/TAT/Priority /Severity) Awareness require about hardware components to understand user queries and complaints.

    Knowledge about ITIL concept and processes Candidate should be good in mail Communication Note :
    Support Window is same as per cur. Operation module at respective locations. Qualifications Any Graduate / Any Diploma.

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