Relationship Executive @ Vibgyor - Bengaluru, India - Vibgyor High School
Description
KEY RESPONSIBILITIES OF THE ROLE
PRE-ADMISSION PREPARATION
- Knowledge of Strengths & USPs of the School, Overview of Competitors, Curriculum details, Facilities of the School, Admission Policies.
- Ensure Admission Kits are prepared as per guidelines and maintained in appropriate quantity at all times.
- Ensure that all the relevant brochure/information is kept accessible for prompt distribution.
- Curriculum Details along with Discovery Charts to be kept prepared & accessible at all times.
INQUIRIES
- Addressing, handling or re-directing queries with regards to admission, PSA, Kids Club, Tours, VIVA, Hostel etc. appropriately and on time.
- Informing the parents of fee structure & School timings.
- Assisting parents in selection of Boards.
- Fixing up interviews for parents (seeking admission for their children), who face difficulty in opting for boards (ICSE,CBSE & CIE), with the Coordinators
- Making follow up calls for enquiries received through mails, telephone or walk-in.
- Maintaining admission registration file.
- Post registration, taking the parents on a School tour.
- Coordinating with administrator, counsellor for interviews for the pre-primary admissions, arranging for the competency test for primary and secondary students and communicating the feedback on time.
- In case of appointment cancellation, informing the Parent/Coordinator/Counsellor/Administrator/Principal and closing the loop.
- Communicating the result of the Tests and Interview to all parents on time.
- Assisting the parents in selection of all optional facilities (Bus, Canteen, PSA ,Kids Club)
- Handling the admissions which are located out of the city, coordinating with parents on phone regarding the admission forms and documents etc.
- Acknowledge the Admission form and send it to the Principal for approval & coordinate with fees dept. for collection of fees.
POST ADMISSION
- Scrutinizing and Checking the admission forms post admission to ensure all documents are in place.
- Calling up the parents in case of missing documents & ensuring all documents are in place.
- Handling admission cancellation, transfers, etc.
- Informing the respective Coordinator regarding the new admission.
- Co-ordinate with parents for Coffee Meet including sending invites to Parents for the Meet. Anchoring the Coffee Meet for Non academic topics.
- Post joining providing the students with the ID cards & ensuring parents of Pre-Primary students get bearer cards.
- Post Joining introducing ,escorting and handing over the child to the specific Coordinator.
- Updating forms & allotting house divisions.
LC APPLICATION PROCESS
- Coordination with various departments for generation of LC.
- Entering in ERP system with remark 'Sent to Authority'.
QUERY AND GRIEVANCE REDRESSAL PROCESS
- Resolving all academic and non-academic queries and grievances of parents.
- Escalating all unresolved grievances to the respective departments.
- Ensuring resolution and closure of all grievances.
- Maintaining an updated record of all the grievances handled.
MISCELLENEOUS ACTIVITIES
- Actively participate in Annual Festival of VIBGYOR.
- Maintain and update Register of inward & outward Mails.
- Maintain and update Register of calls received/made.
- Maintaining a complaint register for Uniforms & Canteen.
- Fixing up appointments for Principal, Coordinators, teachers etc.
- Issuing Bonafide & School Leaving Certificates.
- Arranging for the attestation of Mark sheets.
- Assisting in School promotion related activities and competitions within the School premises.
Coordinate/Promote:
Summer Camps, Day Care, PSA ACTIVITY.
MIS RELATED
- Making necessary entry at each step on ERP and updating the same as per the Process guidelines mentioned in the ERP Manual.
KEY PERFORMANCE INDICATORS
- Performance Ratio (Enquiries to Admissions)
- Updating accurate and complete data on ERP
- Quality of response to enquiries
- Quality of Interfacing with Parents/Students
- Speed and accuracy of Pre and Post admission activities.
- Quality of participation in organizing VIVA, Coffee Meet and other School events.
KEY INTERACTIONS
INTERNAL
Nature or purpose of Interaction
- Students -To act as one stop for all queries related to events in the School.
- Accounts - To coordinate for all the admission fee related queries, reports and resolution.
- HR - To coordinate for admission of employee's children and seek approvals and address queries.
- Principal - To coordinate for approvals, meetings and updates and any related activities and events.
- Coordinator - To receive and provide updates in reference to child admission, parent queries, events and coordinate for meetings with parents for admissions.
- Administrator - To coordinate for arrangements for Events to be conducted for admissions.
EXTERNAL
Nature or purpose of Interaction
Parents
- To act as one stop for admission and any other needs of the pare
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