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Khopoli

    Guest Service Associate- Housekeeping - Khopoli, India - Accor

    Accor
    Accor Khopoli, India

    Found in: Talent IN C2 - 3 days ago

    Accor background
    Full time
    Description

    Job Description

    Key Responsibilities:

    People Management

  • Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
  • Interact with guests and personnel of the hotel in an efficient and friendly manner.
  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Provide high level of service standards.
  • Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services

    • Financial Management

  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Responsible for maintenance and upkeep of all department equipment, fittings and fixtures and material under his / her responsibility
  • Checks and controls the availability and proper usage of supplies and material.

    • Operational Management

  • Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
  • Ensure to report to work on time and according to posted schedule.
  • Ensure to daily change soiled linens on beds and remake beds.
  • Strictly follow the lost and found procedures.
  • Ensure floor pantries and corridors & fire exits are as per the standards.
  • Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
  • No articles should ever be removed from occupied rooms. Absolute respect for guests' property should always be exercised.
  • Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.
  • Ensure to report any assigned rooms that do not require service "Do not Disturb" signs etc. to the Housekeeping Supervisor.
  • Report malfunctioning of equipments to the supervisor and ensure they are attended to.
  • Responsible for handling Housekeeping desk efficiently by co-coordinating with concerned persons as well as constant follow up – by acting as information and transmitting center for all communications within and outside the department.
  • Ensure all messages are handled with utmost importance and action taken
  • Ensure all guest messages and queries are handled promptly
  • Ensure all issue and receipt of keys are accounted for and acknowledged
  • Ensure all registers and records are updated.
  • To abide by the mission statement of the hotel and of the department.
  • Ensure to take the responsibility for master keys of the assigned rooms.
  • Report any loss or damage to the supervisor.
  • Ensure to perform the following duties in the Public Area:
  • To dust furniture, fixtures and fittings
  • Vacuum the carpet.
  • Scrub, wash and clean the floor
  • Clean and arrange the equipment furniture as prescribed
  • Dust and clean light fittings

    • Training:

  • Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and develop multi functionality
  • Ensures career development and succession planning for self
  • Attends training on fire safety and security system
  • Shares skills with all departmental employees through on the job training for new comers
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