- Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
- Interact with guests and personnel of the hotel in an efficient and friendly manner.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Provide high level of service standards.
- Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services
- Identify optimal, cost effective use of the resources and educate the team on the same.
- Responsible for maintenance and upkeep of all department equipment, fittings and fixtures and material under his / her responsibility
- Checks and controls the availability and proper usage of supplies and material.
- Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
- Ensure to report to work on time and according to posted schedule.
- Ensure to daily change soiled linens on beds and remake beds.
- Strictly follow the lost and found procedures.
- Ensure floor pantries and corridors & fire exits are as per the standards.
- Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
- No articles should ever be removed from occupied rooms. Absolute respect for guests' property should always be exercised.
- Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.
- Ensure to report any assigned rooms that do not require service "Do not Disturb" signs etc. to the Housekeeping Supervisor.
- Report malfunctioning of equipments to the supervisor and ensure they are attended to.
- Responsible for handling Housekeeping desk efficiently by co-coordinating with concerned persons as well as constant follow up – by acting as information and transmitting center for all communications within and outside the department.
- Ensure all messages are handled with utmost importance and action taken
- Ensure all guest messages and queries are handled promptly
- Ensure all issue and receipt of keys are accounted for and acknowledged
- Ensure all registers and records are updated.
- To abide by the mission statement of the hotel and of the department.
- Ensure to take the responsibility for master keys of the assigned rooms.
- Report any loss or damage to the supervisor.
- Ensure to perform the following duties in the Public Area:
- To dust furniture, fixtures and fittings
- Vacuum the carpet.
- Scrub, wash and clean the floor
- Clean and arrange the equipment furniture as prescribed
- Dust and clean light fittings
- Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and develop multi functionality
- Ensures career development and succession planning for self
- Attends training on fire safety and security system
- Shares skills with all departmental employees through on the job training for new comers
-
Guest Service Associate- Housekeeping
Found in: Talent IN C2 - 3 days ago
Accor Khopoli, India Full time· Job Description · Key Responsibilities: · People Management · Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. · Interact with guests and personnel of the hot ...
-
House Keeping Staff at SM Recruitment in Navi Mumbai
Found in: beBee S2 IN - 1 day ago
Sm Recruitment Navi Mumbai, India Full timeJob Requirements · Job Title: Housekeeping Associate · Company Name: SM Recruitment Company · Location: Navi Mumbai, Maharashtra · Salary: 10, ,000 Per month · Employment Type: Full Time · Job Description: · Are you passionate about maintaining cleanliness and providing excellen ...
-
Front Office Executive
Found in: Talent IN C2 - 4 days ago
Arora Technologies P. Ltd Navi Mumbai, India Full timeRole Definition · Front Office Executive is one who is responsible for providing front desk support and performs variety of administrative tasks. · Tasks & Activities · Front Office Management · Cleanliness & Housekeeping in reception area and entire office premises · Manage Pho ...
-
IT Service Analyst
Found in: Talent IN C2 - 3 days ago
Fugro Navi Mumbai, India Full timeJob Description · Who we are · Do you want to join our Geo-data revolution? Fugro's global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make ...
Guest Service Associate- Housekeeping - Khopoli, India - AccorHotel
Description
Job DescriptionKey Responsibilities:
People Management
Financial Management
Operational Management
Training: