Customer Success Specialist - Ahmedabad, India - Ikigai Infotech LLP

Ikigai Infotech LLP Ahmedabad, India

5 days ago

Full time

Description

Saleshandy is a suite of email productivity tools for professionals. We are having more than 2000+ customers and 20k+ users across the globe. A team of 35 people has made this happen. When it comes to Business Development I can say just a team of 10 made this happen.

Highlights of some of the key achievements of the Customer team at Saleshandy.

Achieved an NPS score of 30.
Rated 4.5 by more than 300 users in G2crowd, getapp, Chrome Store, and other software discovery portals.
Adding more than 300 customers every month

Up next, are the challenges we are looking forward to solving:

Hitting 170k MRR goal (Adding 500 new customers a month)
Reducing the churn rate by increasing the service standards (i.e onboarding, demo, success, etc.)
Structuring the team to specialise in each functional activity i.e SDRs (lead qualification), AEs (demo & MRR $$), CS (Retention & Upgrades) etc.

Now your turn,

Are you a customer-obsessed, flexible, smart and analytical, strategic yet execution-focused, hungry and passionate about SaaS, experienced, and entrepreneurial leader with a strong work ethic? Interested in working in a high-impact role?

If yes, this opportunity will appeal to you.

What will you be doing?

Provide technical support and ad-hoc training to customers who use the company's product, replying to inbound queries.
Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
Handle and resolve customer requests and complaints.
Report to the Customer Success Managers on revenue-impacted results (weekly/monthly/quarterly)

Note: Major volumes of user queries that we get are through Chat and email. We also have to jump on calls with clients over web conferencing. Our major users are from American and European time zones, hence the shift timing will correspond to the same.

What key performance indicators will you own?

Manual upgrades/upselling.
Customer happiness score
Churn rate
Retention rate.

You should have...

Excellent communication & writing skills
Great problem-solving abilities
Self-driven and proactive nature
Patience when handling tough cases
High computer literacy and ability to learn new software
Knowledge of customer success processes
Agile approach and being coachable at all times
Passion for talking to customers all day, every day
The ability to explain complex topics in easy-to-understand and concise language [English]
Ambition, eagerness, and the will to learn and improve upon your own skills

Why should you join Saleshandy?

Opportunity to work with customers across the globe
Excellent growth opportunities and an open culture ensure best ideas win
Well-defined training program to enhance your skills
A clear career path with job career guidance
Be a part of the learning culture
Be a part of a fast-moving & growing startup
Leverage the benefits of working in product based company

Other Perks:

Personal Development — an annual budget for books, courses, and conferences
Medical Insurance — we offer health insurance allowance to all teammates
Annual team retreats — to amp up the entire team's energy every year, we take a retreat. you will decide the place. Check out our recent trip to Lonavala

So, think you're a good fit? Then let's roll.

Step 1: You apply for the job (with your current portfolio).Step 2: Quick call with the HR folksStep 3: First round with Yashal (Head of Customer Success)Step 4: Work on a small assignment.Step 5: Second round interview to gauge if you are a good culture fit.Step 6: Job Offer (contingent on the above steps) and welcome to the ikigai tribe

Customer Success Specialist

2 weeks ago

Fortive Ahmedabad, India Full time

Role: Customer Success Specialist · Location: Ahmedabad, India · This is an outstanding place to work · It all starts with the people. You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We each come into work every day t ...
Customer Success Specialist

1 hour ago

Ikigai Infotech LLP ahmedabad, India

Saleshandy is a suite of email productivity tools for professionals. We are having more than 2000+ customers and 20k+ users across the globe. A team of 35 people has made this happen. When it comes to Business Development I can say just a team of 10 made this happen. · Highlight ...
Trainee

1 week ago

World Goods Marketplace WOGOM Ahmedabad, Gujarat, India

Dear Jobseeker · Are you ready to embark on an exciting journey in the world of e-commerce? We're seeking passionate individuals to join our forward-thinking team, where a digital-first approach is at the core of everything we do. Whether you're an experienced professional or a f ...
Field Marketing Executive

1 day ago

Flasshconnect Technologies LLP Ahmedabad, Gujarat, India

This is a full-time on-site role located in Ahmedabad for a Field Marketing Specialist. The Field Marketing Specialist will be responsible for planning, organizing, and executing marketing campaigns and events to generate new business leads and drive revenue growth. The Field Mar ...
Marketing Coordinator

1 week ago

AVITA Health Services Pvt Ltd Ahmedabad, India

**Responsibilities** · - Design and implement successful marketing campaigns · - Set up tracking systems for online marketing activities · - Track progress with Marketing Managersand/or Marketing Specialists · - Identify and analyze competitors · - Prepare reports by collecting a ...
Manual Tester

1 week ago

UpMan Placements Ahmedabad, India

Job Location- Ahmedabad- Experience (in Years Job Type- Full Time**Job Description**: · **(Experience Range: 2 to 3 Years) (Positions: 1) We are looking for a results-driven Software Tester to be responsible for designing and running tests on software usability. The Software Test ...
Marketing Coordinator

1 week ago

AVITA Health Services Pvt Ltd Ahmedabad, India

**Responsibilities** · - Design and implement successful marketing campaigns · - Set up tracking systems for online marketing activities · - Track progress with Marketing Managersand/or Marketing Specialists · - Identify and analyze competitors · - Prepare reports by collecting a ...
Presales Executive

1 week ago

IMPACTON TECHNOLOGIES Ahmedabad, India

The Pre Sales executive supports the successful achievement of Information Builders sales targets by analyzing the technical needs and proving Information Builders ability to deliver the solutions proposed to prospects or existing customers. · Presales Specialists **support the s ...
Post Term

1 week ago

UpMan Placements Ahmedabad, India

Job Location · - Ahmedabad, India · - Experience (in Years) · - Job Type · - Full Time · **Job Description**: · As a Director you will · - Understand customer contact preferences across channels, connect timings and content to develop dialler strategies and omnichannel customer a ...
Associate Procurement

1 week ago

UpMan Placements Ahmedabad, India

Job Location- Ahmedabad, India- Experience (in Years Job Type- Full Time**Job Description**: · **ROLES & RESPONSIBILITIES** · - Following and enforcing the company's procurement policies and procedures. · - Maintaining and updating supplier information such as qualifications, del ...
Pmt

1 week ago

UpMan Placements Ahmedabad, India

Job Location- Ahmedabad- Experience (in Years Job Type- Full Time**Job Description**: · Geographic Location · Ahmedabad, Gujarat, India · Qualification · B.Pharm, M.Pharm-MBA · Experience · More than 5+ Years · Exposure · Existing CTC · 6 Lacs · **Find below job description for P ...
Brand Marketing

1 week ago

UpMan Placements Ahmedabad, India

Job Location- Ahmedabad, India- Experience (in Years Job Type- Full Time**Job Description**: · **Job Description of Marketing Manager in the real Estate World**: · - Should be having the knowledge of Digital marketing, Brand marketing and lead generation. · - Assist the organizat ...
SEO and Content Writer

5 days ago

Plutus Technologies Pvt. Ltd. Ahmedabad, India

We are looking for a creative SEO specialist to optimize the content on our website based on analytics and also be responsible for researching advertising and website layout trends that will generate more page traffic. The one should evaluate analytics to adjust content as needed ...
Video Producer

4 days ago

odoo Gujarat, India

401 & 402, 4th Floor, IT Tower 3, InfoCity, Gandhinagar 382007, Gujarat GJ, India_ _ · Marketing · **Odoo is looking for a Media Specialist to join our dynamic and ambitious Marketing department. Your expertise will ensure the promotion of our fast-growing company. You will be wo ...
Sales Representative

1 week ago

SOLTRACK TECHNOLOGIES PVT. LTD. Ahmedabad, Gujarat, India

**Company Description** · **SOLTRACK TECHNOLOGIES PRIVATE LIMITED** is a technology company based in Ahmedabad, Gujarat, India. We specialize in providing innovative solutions and services in the field of Software Solutions. Our office is located at **E-429, SUMEL BUSINESS PARK - ...
Field Sales and Marketing Representative

1 week ago

Soltrack Technologies Private Limited Ahmadabad District, Gujarat, India

**Company Description** · SOLTRACK TECHNOLOGIES PRIVATE LIMITED is a technology company based in Ahmedabad, Gujarat, India. We specialize in providing innovative solutions and services in the field of Software Solutions. Our office is located at E-429, SUMEL BUSINESS PARK - 7, NR ...
Marketing Coordinator

1 week ago

Northstar Pathology Lab Ahmedabad, India

Conduct research to analyze customers' behavior (e.g. purchasing habits, trends and preferences) · - Design and implement successful marketing campaigns · - Set up tracking systems for online marketing activities · - Track progress with Marketing Managersand/or Marketing Speciali ...
SEO Executive

1 week ago

Punyam Academy Pvt Ltd Ahmedabad, India

**About the Company**: · **SEO Specialist responsibilities include**: · - Optimizing copy and landing pages for search engine optimization · - Performing ongoing keyword research including discovery and expansion of keyword opportunities · - Researching and implementing content r ...
E-commerce Associate

5 days ago

Singhal industries pvt ltd Ahmedabad, India

We are searching for a systematic **E-Commerce Associate** to inspect and inform the infrastructure and content on our company's website. To this end, the e-commerce associate should remain abreast of and contribute to knowledge about products, discounts, and consumers' preferenc ...
Dgm Purchase

1 week ago

UpMan Placements Ahmedabad, India

Job Location- Ahmedabad- Experience (in Years Job Type- Full Time**Job Description**: · **Job description** · **DGM Purchase - Job Description**: · It is necessary for the Manager to develop and implement procurement strategies to procure material meet the changing global challen ...