Jobs
>
Gurgaon

    Service Manager - Gurugram, India - Teleperformance

    Teleperformance
    Teleperformance Gurugram, India

    6 days ago

    Default job background
    Technology / Internet
    Description

    Interested folk can drop a text at "".

    Work Location: Gurgaon

    Experience – 12-18 years

    This position will be responsible for advocating best practices and managing a team for the development of service management processes based on ITSM constructs. The Director-ITSM will be responsible for driving the following initiatives:

    • Define and implement a strategy to drive adoption of service management and operational best practices relevant to on-premise and cloud computing services.
    • Participate in P1/P2 incident for quick response and resolution.
    • Manage Major Incident, Problem and Change enablement team.
    • Ensure team performance according to defined KPIs.
    • Foster continuous service delivery optimization and improvement.
    • Identify resources and sourcing of service management operations support.
    • Develop self-auditing and compliance capabilities around ITSM procedures.
    • Manage a strategy and roadmap for organizational excellence in the application of ITSM services, procedures, and tools.

    KEY RESPONSIBILITIES INCLUDE:

    • Responsible for leading a team of professionals in the areas of Service Management, metrics, and reporting.
    • Define roles and responsibilities for Major Incident, Problem and Change enablement team.
    • Successfully transforming the IT organization by delivering best practices supporting Service Management and overall Operations Service Delivery.
    • Promote and champion the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB and other IT Service Management processes.
    • Accountable for building, publishing and the utilization of the service catalog.
    • Develop and drive implementation of the service management, Tools and Monitoring / Logging strategy and associated business processes across the IT organization.

    Oversee process to ensure the Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are published and met by support teams

    • Leading the change management activities within a structured process framework.
    • Managing the change portfolio, which allows the organization to prepare for and successfully adopt the change.
    • Designing the strategic approach to managing change and support operations that fall within the domain of change management.
    • Lead Change advisor board meetings.
    • Managing the lifecycle of all problems.
    • Preventing incidents from happening.
    • Minimizing the impact of unavoidable incidents.
    • Making temporary solutions (workarounds) available to incident management.
    • Developing final solutions for known errors.
    • manage the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of provided IT services.
    • Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders.
    • Provide direction and goal setting on strategy and operations.
    • Provide tactical and strategic recommendations based on ITSM key performance measures.
    • Develop and lead cross-process compliance and design coordination within the operations team and cross-functionally throughout the IT Organization.
    • Establish and run Advisory Group reviews with NAU stakeholders.
    • Interface with other ITS teams and NAU business unit leads to ensure collaboration and coordinated strategy to meet service management goals and objectives.
    • Mentor service and process managers on ITSM concepts.
    • Manage departmental budgets and forecast appropriately.
    • May be responsible for on-call duties and response to emergencies on-site as needed.

    Other related duties as assigned.

  • KPMG

    Managed Services Finance Managed Services Executive

    12 hours ago

    KPMG Gurgaon, India

    ? Recording day to day accounting transactions. · ? Accepting the Payment requests from different departments and arranging funds in the designated account/s. · ? Advance / Payable Entries · ? Equity Buyback & Infusion · ? Funding limit management based on due dates · ? Routine b ...

  • KPMG India

    Managed Services Finance Managed Services Executive

    12 hours ago

    KPMG India Gurgaon, India

    Processing and posting journal entries for expenses, income, payment, receipts, claims, invoices, etc. · Closing of books, MIS preparation, bank reconciliation, inventory records, AP/AR accounting, maintenance of fixed asset register, etc · Working on processing tax payments like ...

  • KPMG

    Managed Services Ils Executive

    12 hours ago

    KPMG Gurgaon, India

    **About KPMG in India** · **_KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversan ...

  • DynApt Solutions

    Managed Services

    1 day ago

    DynApt Solutions New Delhi, India InternshipSHIP

    **About Dynapt** · The word Dynapt means appropriate force. We strive to provide the best people and technology solutions to help you achieve your business goals. We do this by providing solutions that are: · - **Stable** - production-ready systems that rarely go down · - **Scala ...

  • MRI Software

    Manager of Managed Services

    1 day ago

    MRI Software Gurugram, India Full time

    MRI Software is seeking a Manager of Managed Services to join our team in Gurgaon This individual will be responsible for overseeing the daily functions of the India region Managed Services team. The Manager of Managed Services will report directly to the Senior Director of Supp ...

  • NTT Ltd.

    Managed Service Operation

    12 hours ago

    NTT Ltd. New Delhi, India

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...

  • DynApt Solutions

    Managed Services Internship

    12 hours ago

    DynApt Solutions New Delhi, India InternshipSHIP

    **Greetings from DynApt** · Below is the job description for Managed Services (Azure) Development Internship · **Your day-to-day responsibilities will include**: · - Provide weekly/monthly uptime reports whenever needed · **Skill(s) Required**: · - Cloud Computing Knowledge, spec ...

  • DynApt Solutions

    Managed Services Internship

    12 hours ago

    DynApt Solutions New Delhi, India InternshipSHIP

    **Greetings from DynApt** · Your day-to-day responsibilities will include: · - Provide weekly/monthly uptime reports whenever needed. · **Skill(s) Required**: · - Basic knowledge of Microsoft Azure. · - Good Communication Skills · - Eager to Learn · **Who can apply**: · - Have re ...

  • KPMG India

    Managed Services Finance Managed Services Assistant Manager

    1 day ago

    KPMG India Gurugram, India

    About KPMG in India · KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with ...

  • Teleperformance

    Head of Service Management

    8 hours ago

    Teleperformance Gurugram, India

    Interested folk can drop a text at "". · Work Location: Gurgaon · Experience – 12-18 years · Shift Time: 6:30PM-3:30AM · This position will be responsible for advocating best practices and managing a team for the development of service management processes based on ITSM construct ...

  • Cvent

    Client Services Manager

    6 days ago

    Cvent Gurugram, India

    As a Manager, you will be responsible for: · Position Duties: · Manage a team of approximately 50 plus high end product support consultants in a B2B · environment. · Manage and maintain key SLAs during US hours. · Responsible for the development and management of staff members, T ...

  • Max Life Insurance Company Limited

    Manager - Actuarial Services

    3 days ago

    Max Life Insurance Company Limited Gurugram, India

    About Max Life Insurance: · Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation. · Max Life offers comprehensive protection ...

  • KPMG India

    Financial Services Manager

    2 days ago

    KPMG India Gurugram, India

    · • Hiring Alert – Manager (Financial Services) - Risk Assurance (Internal Audit) · At KPMG India, our Governance, Risk and Compliance Services (GRCS) is one of the leading practices having vast experience of working with clients across various sectors & countries. Know more abo ...

  • Goodshow Events and Exhibitions Pvt. Ltd.

    Client Servicing Manager

    2 days ago

    Goodshow Events and Exhibitions Pvt. Ltd. Gurugram, India

    Good Show Events and Exhibitions Pvt. Ltd. is a premier corporate marketing and events agency based in Gurugram, having operations pan India. Over the last 25 years the company has serviced some of the biggest brands across industries, including Maruti, Mahindra, Asian Paints, et ...

  • Kia India

    Area Service Manager

    1 day ago

    Kia India Gurugram, India

    Position : Area Service Field Manager (North Region) · Experience Required : 3 to 7 years from 4 wheeler vehicles OEM (mandatory) · Education : B-Tech- Mechanical Engg/automobile engg (mandatory)/MBA (optional) · Location : Gurugram · Roles & Responsibilities · Business developme ...

  • Max Life Insurance Company Limited

    Manager - Actuarial Services

    5 days ago

    Max Life Insurance Company Limited Gurugram, India

    About Max Life Insurance: · Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation. · Max Life offers comprehensive protection ...

  • Max Life Insurance Company Limited

    Manager - Actuarial Services

    4 days ago

    Max Life Insurance Company Limited Gurugram, India

    About Max Life Insurance: · Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation.Max Life offers comprehensive protection an ...

  • Healthcare (OHQ)

    Customer Support

    12 hours ago

    Healthcare (OHQ) Gurgaon, India

    **Job Title**:Customer Support (Operations Support)-Executive · **Location**:Gurgaon, India**Employment Type**:Permanent**About OMRON** · - Founded in 1933, OMRON has come a long way since and has evolved to become an organization committed to creating new social values. Today, I ...

  • JLL

    Front Office Executive

    12 hours ago

    JLL Gurgaon, India

    JLL supports the Whole You, personally and professionally. · Front Office Executive · Work Dynamics · **What this job involves**: · Serving on the front lines of customer service · Are you a people person who can make daily interactions such a breeze? · In this role, you'll be in ...

  • BT Group

    Customer Service Support Advisor

    1 day ago

    BT Group Gurugram, Haryana, India

    Customer Service Support Advisor · **Job Req ID**:30984**Posting Date**:12 Mar 2024**Function**:Business Services & Operations**Unit**:Finance, Strategy & Business Services**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:competitive**Why this job matters** · ...