Agm - National Accounts - Mumbai, India - Vodafone Idea

Vodafone Idea

Verified Company

Mumbai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Req ID:

Location: Mumbai, IN- Function: VIBS- About:

Role
National Account Manager

Band
M2

Location
Mumbai

Job Purpose

To manage the National customer relationship for Mumbai HQ accounts
Build Relationship with the Key Buying centre ( C
Levels) to influence deals Nationally
Drive profitable revenue growth
Deliver the best in class customer experience to our customers
Ring fencing customer base, acquiring new customers.
Increased market share from integrated product, service, mobile solution offerings, and fixed data product, WAN, LAN, SIP, WiFi, Data centre, IOT etc

Key Result Areas/Accountabilities

Revenue and New business

Deliver Revenue / TCV growth target in line with the DB
Create opportunities for participation in Large deals

Level Customer stakeholder engagement and escalation contact for all customer experience
Engagement with various stakeholders to deliver the revenue growth for strategic accounts
Create opportunities with focus on products as IPVPN, Cloud & Hosting, SD
WAN, MPLS, IOT, Fixed Voice, Mobility, etc
Drive Digital Workshops with cross functional teams of customer

Engagement

Own multi touch points and engagements in Customer organisation and internally
Expand the buying centre and engage with multiple contacts ( not limiting to Procurement, IT, Admin)
Engage cross functionally to deliver a quality experience to the Customer
Manage virtual teams including delivery, solution, service, collections
Ensure governance of QBR's and other reviews with customer
Develop deep understanding of the customer telecom spend and our Share of Wallet (SOW).

Process Management

Build discipline of usage of internal tools like 1SF/ ESMS as appropriate and maintain forecast accuracy
Adherence of sales processes including tariff approvals, Bid management, order management, A/c enlistment etc.
Ensure correct forecasting and commits as per DB target
Maintain at least 4X funnel (X being DB Target)

Core Competencies, Knowledge, Experience

Competencies

Experience in managing global and a track record of global accounts/ enterprise solution selling
Experience in complex change management and operating in a matrix, fast moving and technical environment.
Experience in working in multicultural environment ability to manage an international and distributed team.
Team player, strong influence and relationship management skills, customer centric.
Strong communication and decision making skills

- ability to balance conflicting interests and ability to lead in a high-growth, high-uncertainty environments

Knowledge

Good knowledge of mobility, fixed and other communication technologies, technical sales background preferable.
Preferably worked with IT/ ITES/ BPO organizations

Learning: