- Createbusiness impact with CX resulting in positive WOM &customer repeat
- Design and develop the employeerecognition program for bringing CX alive in theregions
- Deep dive & creation of systems& processes to eradicate theconcern
- Create systems and processes to ensurecompliance with capturing the usage experience granularity andownership by the sales team & bringing collective ownershipof customers across functions
- Endtoendownership of the Net PromoterScore
- MBAfrom a Tier1 or Tier2 B School (Preferred notmandatory)
- Minimum 4 years of experience inFintech Ecommerce or Consumer Tech is amust
- Managing grooming and leading for 12 yearswhile building the Net Promoter Score
- Location:Bangalore and Working Days: 5.5 days a week (Alternate Saturdaysare off)
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Customer Experience Manager - Sany, India - Time Hack Consulting
Description
About theCompanyOne ofprofitable digital fintech companies in Bengaluru with an RBIregistered NBFC license. They have product suite across personalloans business loans education loans travel loans 2W loans andwedding loans. They have more than 400 employees and an AUM of INR1000cr to INR2500cr.Aboutthe RoleLooking fora midsenior resource with an MBA degree and experience of 46 yearsin a D2C company for managing customer experience and Net PromoterScore. The person will directly report to one of the cofounders andmanage a team of 2people.
Requirementsof theRole
Qualificationsof theRole
customer experience,netpromoter score,customer service