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    Process Specialist - Mangaluru, India - Infosys

    Infosys
    Infosys Mangaluru, India

    5 hours ago

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    Description
    Job ID/Reference CodePROGEN-EXTERNAL-176931Work Experience 2-4 YearsJob TitleProcess Specialist Responsibilities Responsible for highly complexity transactions.

    • Manage day-to-day complex transactions
    • Provide subject matter expertise on complex issues
    • Ensure SLA targets are met
    • Preparing training plan and work instructions.
    • Train New Hires
    • Identify and communicate opportunities for continuous process improvement
    • Use existing knowledge base to provide a customer root cause analysis.
    • Manage escalations.
    • Create and enhance the Knowledge base.
    • Support TLs in Change Management

    Preferred Skills:
     Insurance-> P&C(Property and Causality)/ L&A - CLUSTER-2 Educational Requirements Graduate Service Line BPO Service Line
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