Jayapala Prabhu K

WORKING EXPERIENCE 

1. MyShubhlife: -  

 Designation: Credit Collection Manager. 

 From 1stAugust'23 to Till Date  

Job Description: 

• Responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy Major Deliverables:     

1. Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket).

2. Increase the fee income/ revenue and develop initiatives to control and reduce the amount of vendor payouts.

3. Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT.

4. Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting.

5. Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA, ensuring payments.

6. Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio & initiate detailed account level review.

7. Ensure compliance to all Audit / Regulatory bodies as well as policies and procedures of the company.

2. Naveen Chandra Agencies: -  

 Designation: Credit Collection Agency Manager. 

 From 1stApril'20 to 31st July’23  

Job Description: 

● Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that is overlooked. 

● Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policy.  

● Create and implement strategies to increase the number of successful collections on outstanding debt.

● Recruit, hire, train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the work load. 

● Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals. 

● Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.  

● Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company.  

● Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits. 

3. Mathashree Associates: -  

 Designation: Credit Collection Agency Manager. 

 From 1stJan'19 to 31stMar'20  

Job Description: 

● Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that is overlooked. 

● Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policy.  

● Create and implement strategies to increase the number of successful collections on outstanding debt.  

● Recruit, hire, train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload. 

● Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.  

● Run reports and analyses data pertaining to the department and share with executive staff and managers of department staff as needed.  

● Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company.  

● Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits. 

4. Reliance Jio Infocomm Ltd: -  

 Designation: JC Onboarding Executive. 

 From 4thApril'16 to 31st December'18  

Job Description: 

● Monitor and validate verification of documents by data 

● Verification agents Sample audit of CAF forms verified by data 

● Verification agents Management of data verification agents for work allocation and review Of metrics, SLAs and TATs.

5. Idea Cellular Ltd: - 

 Designation: 3G Data Specialist & Floor Manager.  

 From 6th June'11 to 31st December'15  

Job Description:

● As Floor manager, supervising the out let and ensuring the smooth running of day today activities. 

● Guiding the front end executives in terms of customer handling and making sure of the reports sent on daily basis. 

● Monitoring the showroom service levels and making the executives are strictly adhered to the audit parameters. 

● Attending walk in customers and giving 3G demo. 

● Ensuring maximum conversions from the demo given, in terms of selling the 3G packs and dongles. 

● Meeting corporate customers and promoting 3G services by giving demo at their premises. 

● Coordinating with Service delivery and sales Managers on any service, performance related issues and concerns. 

● Sending reports on daily basis to the respective reporting managers. 

6. Tarjani Insurance Broking Pvt. Ltd: - 

 Designation: Customer Service Executive. 

 From 1st January'11 to 4th June'11  

Job Description: 

● Data process for Insurance. 

● Quality check done for the Client data before forwarding. 

● Was handling all sort of MIS work through MZapp Portal. 

● Maintaining Reports on daily, weekly & Monthly basis (Branch wise & Executive wise) 

● Maintaining Lead & Renewal Reports on Weekly basis (Branch wise & Executive wise) 

7. Route 2 IT Solutions Pvt. Ltd: - 

 Designation: Executive – Data Processing.  

 From 1st November'09 to 31st December'10  

Job Description: 

● Data process for Telecom process & Insurance. 

● Quality check done for the Client data before forwarding. 

● Handling Team of 10 People. 

8. Reliance Communications Ltd: - 

 Designation: Help Desk Executive (Pre-paid Acquisition Team.)   From 16th January'08 to 31st October'09  

Job Description: 

● was handling all sort of MIS work for Mangalore cluster through SIMPLIFY and I Care portal. 

● Maintaining Cluster Distribution Team’s CAF Pendency Reports such as CAF Rejection, CAF Not received, CAF Pendency on a daily basis (Distributor wise & Executive wise)

● Regularly monitor CAF Upload Data of Distributors and inform them of the same. 

● Validate CAF Scrutiny every Day. 

● Support the Cluster Team by Uploading CAFs and maintain CAF Collection Reports from Distributors across the cluster.