Chat Support Executive - Kochi, India - Zamorin Projects Pvt Ltd

Zamorin Projects Pvt Ltd

Verified Company

Kochi, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Requirements:

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Educational qualification: Graduate or Undergraduate.

Excellent communication skills in English and Malayalam.
Exceptional customer service skills with empathy and patience.
Ability to address customer inquiries, resolve issues, and provide accurate information.
Maintain a positive and professional attitude when interacting with customers.
Collaborate with team members to enhance overall customer satisfaction.
Enthusiastic selfstarter eager to learn new technologies.
Thorough knowledge of systems and processes to provide accurate information to customers.
Willingness to learn and retain a thorough working knowledge of all existing and new processes and procedures.
Achievementoriented with a focus on meeting Key Performance Indicators (KPIs) such as Call Handle Time, Quality, Customer Satisfaction (CSAT), and Dissatisfaction (DSAT).
Immediate joiners preferred.
Willingness to work in rotational or graveyard shifts.

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Office Working Hours: 9:00 am to 6:00 pm

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Work Mode: Office

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Age: 20-30

Responsibilities:

Communicate with customers via live chat, WhatsApp chat, and other channels to promptly address inquiries and resolve issues.
Efficiently gather customer information during interactions and record feedback for future reference.
Handle questions and complaints across various channels.
Arrange and conduct product demos to showcase features and benefits, ensuring customers have a clear understanding of the web app / mobile app.
Follow up on customer requests postdemo to ensure their needs are addressed and to maintain a high level of service quality.
Manage leads generated from interactions, actively working to convert them into sales opportunities.
Update lead information and interactions in supporting systems to maintain accurate records and facilitate followups.
Provide accurate and detailed information about the product, emphasising its value in meeting customer needs and solving internal issues.
Follow up with customers postinteraction to ensure satisfaction and encourage repeat purchases, fostering longterm relationships.
Regularly engage with customers across different platforms, adjusting sales approaches based on customer feedback and demand, while also proactively suggesting improvements to meet consumer requirements.
Maintain a positive and professional demeanour while collaborating with team members to enhance overall customer satisfaction.

Key Skills

Excellent communication skills in English and Malayalam, both oral and written.
Strong customer service skills, with experience preferred.
Ability to adapt to rotational shifts and work independently.
Patience and ability to remain calm under pressure.
Effective problemsolving and interpersonal skills.
Ability to listen attentively and tailor responses to meet specific client needs.
Organisational skills for managing multiple tasks with accuracy and timeliness.
Adherence to organisational policies and procedures.
Flexibility to work various shifts.
Immediate availability for joining.