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    Senior Technical Support Engineer - Bangalore, India - Avaya

    Avaya
    Avaya Bangalore, India

    1 week ago

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    Description

    About Avaya


    Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.

    Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.

    We're focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.

    We aren't just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We're seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya.

    Job Information


    Job Code:

    Job Family: Services

    Job Function: Services Engineering

    Roles And Responsibilities


    Roles & Responsibilities

    • Identifies, analyzes, and resolves moderately complex problems with business communication systems..

    • Provide MACD support to internal & external customers.

    • Responsible to work with all stake holders & partners supporting end-user installations, configuration & programming changes.

    • Responsible for Onsite/offsite Support on Avaya Voice related solution.

    • Provide regular updates on project responsibilities and dependencies.

    • Handle technical escalations & technical issues escalated by team members.

    • Contribute significantly to client satisfaction and interface with clients with defined tasks.

    Candidate Requirements



    • Should have 4- 8 years of relevant experience in the telecom profile; Working on AVAYA Aura Core Session Manager/endpoints/Communication Manager, Avaya Gateways G700/G450, S83xx,84xx,85xx,87xx,88xx, one-X products, Avaya Aura Messaging, AVP, Avaya Control Manager, WFO, ACR, CMS, AES, AADS, Presence Services, Utility Server, Avaya Experience Portal, IX Messaging,

    • Networking Skills: TCP/IP, Session Initiation Protocol, H.323

    • Candidates must have a proven track record (formal Nortel/AVAYA/Cisco training if possible) of Installation and maintenance across the Avaya/Nortel product range.

    • Any of the Avaya Certification: ACSS, ACIS, ACSE.

    • Good Analytical skills with demonstrated problem solving capabilities.

    • Strong technical background, Good understanding and knowledge of Software Architecture, Integration capabilities and Data models.

    • Excellent case management skills & able to work independently.

    • ITIL model of service delivery, understanding of SLA's, contracts. Exposure to supporting global customers, working 24*7 environment.

    • Must at least have a Bachelor's degree in Engineering (Computer science or related technical field)/MCA

    Experience


    5 - 10 Years of Experience

    Education


    Bachelor degree or equivalent experience in Computer Science or Electrical Engineering

    Footer


    Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at ) and applicable Privacy Statement relevant to this job posting (accessible at ).
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