Jobs

    Delhivery - Manager - Customer Experience - Goa, India - Delhivery Ltd

    Delhivery Ltd
    Delhivery Ltd Goa, India

    1 week ago

    Default job background
    Description

    Job Profile:

    To handle and manage the Client Experience & business for SME/D2C clients.

    Job Description:


    • Responsible for managing a team of 810 team members who are handling the high Volume SME/D2C clients and ensure they deliver High Performance and meet their KRA's
    • Study Existing Processes/SOP's for improvisation & Set Up New processes basis client/operations problem statements
    • Innovate solutions & mechanisms that solves customer problems
    • Connect and maintain relationship with Clients for Feedbacks/Suggestions, understand their pain points to deliver customized solutions and to enhance client experience
    • Regular business review with the clients and focusing on value growth areas for the Business.
    • Coordinate with various stakeholders, Handle Escalations , prepare RCA and work upon permanent solutions
    • Drive Continuous Improvements in process , productivity ,quality & cost Excellent Communication skills
    • Min 56 yrs experience in customer service management, escalation management, process improvements, resolving issues, building SOPs
    • High level of analytical ability to identify and solve problems
    • Experience in People Management
    • Proficiency in Ms Excel, PowerPoint
    • Good to have logistics Experience
    )


  • The Deltin Group Goa, India

    JOB SPECIFICS · Department · -: · Sales - call centre · Designation · -: · Customer Service Associate-Call Centre · Location · -: · Goa · Experience · -: · 1-3 years in handling inbound/outbound calls · Qualification · -: · HSSC/Graduate or Equivalent · Requisites · -: · To be su ...

  • CommScope

    Customer Advocate

    5 days ago


    CommScope Goa, India

    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. · The Customer Advocacy Team supports the Networking, Intelligent Cellular and Security (NICS) segment and acts as the main customer liaison for customer queries. This includes ...

  • star4rall IT solutions

    Rbb-rm Service

    1 week ago


    star4rall IT solutions Goa, India

    **Job Title**:RBB-RM Service (Relationship Manager)** · **Location: Bangalore / Goa** · **Employment Type: Permanent role** · **Client: HDFC Bank** · **Experience: 6 - 8 years** · - _ · Responsible for including HNI customers into the Preferred programme and offering them a super ...

  • Manipal Hospitals

    Telecaller

    1 week ago


    Manipal Hospitals Goa, India

    Hostel Accomodation **NOT **provided. · **EDUCATION/QUALIFICATION** Graduate preferred · **EXPERIENCE** 0 - 3 years of exp in the same field · Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers. As a Telecaller, you are r ...

  • Pai Infinite Solutions

    Service Advisor

    2 days ago


    Pai Infinite Solutions Goa, India

    Customer Interaction: · - Greet customers and listen to their concerns or vehicle issues. · - Provide a warm and friendly customer service experience. · - Conduct a thorough vehicle inspection to identify problems or maintenance needs. · - Clearly explain repairs, maintenance, an ...

  • Additri Ventures

    Sales Assistant

    1 week ago


    Additri Ventures Goa, India

    **Job Title**: Sales Assistant · **Location**: Bombay Gourmet Market Store, Assagao, Goa · **Position Type**: Full-Time · **Responsibilities**: · **Sales Operations**: · - Greet and assist customers in a friendly and professional manner. · - Effectively communicate product featur ...

  • Deepali Mahadev Khot

    Sales Executive

    2 days ago


    Deepali Mahadev Khot Goa, India

    Job Title: Sales Executive - Pre Sales and After Sales Service · Job Overview: · We are seeking an enthusiastic and customer-oriented Sales Executive to join our team at a premium furniture showroom. The Sales Executive will be responsible for promoting and selling our products t ...


  • ALIGNERCO Goa, India

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. · - Respond promptly to customer inquiries. · - Communicating and coordinating with colleagues as necessary. · - Ensure customer satisfaction and provide professional customer support. · ...


  • Perky Goa, India

    **Key responsibilities**: · 2. Establish and maintain long-term relationships with customers · 3. Negotiate with clients to achieve objectives · 4. Analyze and understand customer concerns and company requirements · 5. Prepare and maintain data report · 6. Follow up with customer ...

  • VESCAPES

    Cashier

    1 week ago


    VESCAPES Goa, India

    **Job Summary** · We are looking for a Cashier to manage all transactions with customers accurately and efficiently. · **Roles and Responsibilities** · Prepare bills using the KOT and the BOT · Receive payments and present change to customers · Function as the host/hostess of the ...

  • Delhivery

    Associate

    2 days ago


    Delhivery Goa, India

    Department- Client Experience- Job posted on- Jun 15, 2023- Employee Type- Permanent- Experience range (Years)- 1 year - 4 years**Job Description**: · Key Responsibilities: · - Providing assistance with shipment tracking and delivery inquiries · - Resolving issues related to ship ...


  • Power Engineering (India) Pvt. Ltd Goa, India

    **BACK OFFICE EXECUTIVE** · **The Back Office Executiveto DGM Telecom for various activities to help him in ensuring: -** · - Call every new Customer both from Domestic & International Markets, after the product is supplied to them, and enquire about product delivery, commissioni ...


  • Grassdoor Logistics Technologies Pvt Ltd Goa, India

    **Position**: Customer Service Executive · **Experience**:Freshers - 2+yrs · **Job Location**:Goa - Remote · **About Us** · We're a team of widely experienced industry professionals from world-class organizations as Samsung R&D, ByteDance, TCS, TORG, Weedmaps, Kaliva, Lowell Farm ...


  • Grassdoor Logistics Technologies Pvt Ltd Goa, India

    **Position**:Customer Service Executive · **Experience**: 2+yrs · **Job Location**:Goa - Remote · **About Us** · We're a team of widely experienced industry professionals from world-class organizations as Samsung R&D, ByteDance, TCS, TORG, Weedmaps, Kaliva, Lowell Farms etc. who' ...


  • Power Engineering India Pvt. Ltd Goa, India

    Call every new Customer both from Domestic & International Markets, after the product is supplied to them, and enquire about product delivery, commissioning, and performance. · - For every old Customer, refer to the company's Customer database, and Call them to enquire about prod ...


  • Grassdoor Logistics Technologies Pvt Ltd Goa, India

    **Position**: Customer Service Executive · **Experience**:Freshers - 2+yrs · **Job Location**:Goa - Remote · **About Us** · We're a team of widely experienced industry professionals from world-class organizations as Samsung R&D, ByteDance, TCS, TORG, Weedmaps, Kaliva, Lowell Farm ...

  • ACE Talent Consulting

    Affleunts

    2 days ago


    ACE Talent Consulting Goa, India

    Job Description - Customer Engagement Channel · Designation: Relationship Manager - Customer Engagement · **Responsibilities**: · - To up sell ICICI Prudential MF products to Retail/HNI Clients as per the assigned database, generation of fresh leads through reference to shore up ...


  • Sri Sathe Infracon Pvt Goa, India

    Ø **Post : Telecalling & Sales Executive** · - **Experience: 2-3 years Official sales Experience** · - **Joining: immediate** · - **Education - Graduation/Post Graduation in Relevant Field** · - **Location: Site Office (Sr.No 225, 2H, Village Nagarcem, Palolem, Canacona,** · **Go ...


  • Kish Hospitality Consultant Goa, India

    **Job description** · A reservation executive is responsible for providing customers with hotel booking/ travel recommendations and booking travel/ room arrangements. Their primary duties and responsibilities include: · 1. Assisting customers in planning and booking travel arrang ...

  • ACE Talent Consulting

    Affleunts

    2 days ago


    ACE Talent Consulting Goa, India

    Job Description - Customer Engagement Channel · Designation: Relationship Manager - Customer Engagement · **Responsibilities**: · - To up sell ICICI Prudential MF products to Retail/HNI Clients as per the assigned database, generation of fresh leads through reference to shore up ...