Back Office Executive - Goa, India - Power Engineering (India) Pvt. Ltd
Description
BACK OFFICE EXECUTIVE
The Back Office Executiveto DGM Telecom for various activities to help him in ensuring: -
- Call every new Customer both from Domestic & International Markets, after the product is supplied to them, and enquire about product delivery, commissioning, and performance.
- For every old Customer, refer to the company's Customer database, and Call them to enquire about product performance, last service status, and areas of concern, if any.
- Make Reminder Calls to Customers about Service Due Dates and create demand / need for Spares and Services.
- Convey Spares and Service Demand to Spares & Service (S&S) Business Team for sending Offers.
- Liaise with Product Support (PS) Team for execution and completion of Offered Spares & Services.
- Make Feedback Calls to Customers, regarding last Service experience.
- Check sales database for Gensets which are completing Warranty period and make call Customers about Annual Maintenance Contract (AMC) and create demand / need for AMC.
- Convey AMC Opportunity to S&S Busines Team for sending Offers
- Liaise with PS Team for execution and completion of Services under the AMC.
- Monitor the visits under AMC and collect feedback from customer for every AMC Visit.
- Convey all Feedback Reports to S&S Business Team and Product Support (PS) Team
- Monitor, Measure, and Analyze Customer Satisfaction Levels, and submit monthly reports for management review.
Salary:
₹18, ₹26,000.00 per hour
Day range:
- Weekend only
Shift:
- Morning shift
Experience:
- total work: 1 year (required)
Work Location:
In person
More jobs from Power Engineering (India) Pvt. Ltd
-
Service Coordinator- Product Supply
Goa, India - 1 week ago
-
Sales Executive
Pernem, India - 5 days ago
-
Sales Executive
Pernem, India - 1 week ago
-
Secretary to Cfo
Goa, India - 1 week ago
-
Sacretary to Cfo
Pernem, India - 1 week ago
-
Supervisor Manufacturing
Pernem, India - 1 week ago