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    Jr Customer Service Executive - Pune, India - timesjobs

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    timesjobs Pune, India

    1 week ago

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    Position: Jr Customer Service Executive - Customer Service Operations (Customer Service Operations) - B1101_1


    Date: 1 Apr 2024


    Location: Pune, India


    Company: Tata Communications


    Jr. Customer Service Executive
    Operational role that works under direct supervision, responsible for day-to-day customer service operations


    Purpose - Broad objective of the role


    JOB Description:
    1) SDH,WDM,DWDM,OTN basic and hands-on experience.
    2) Good communication skills.
    3) Basic knowledge of Telecom and Networking.
    4) Hands-on experience on ECI, Alcatel, Tejas, NOKIA (L1 L2 basics).
    5) Candidate should be ready to work in rotational shift operations.
    6) Should have experience in customer service operations and incident management.


    Size and Scope of Role - Total team size-07


    Minimum qualification & experience - Graduate

    Graduate with 0-4 years of experience


    Other knowledge/skills
    1) SDH,WDM,DWDM,OTN basic and hands-on experience.
    2) Good communication skills.
    3) Basic knowledge of Telecom and Networking.
    4) Hands-on experience on ECI, Alcatel, Tejas, NOKIA (L1 L2 basics).
    5) Candidate should be ready to work in rotational shift operations.
    6) Should have experience in customer service operations and incident management.


    Key Responsibilities
    1) SDH,WDM,DWDM,OTN basic and hands-on experience.
    2) Good communication skills.
    3) Basic knowledge of Telecom and Networking.
    4) Hands-on experience on ECI, Alcatel, Tejas, NOKIA (L1 L2 basics).
    5) Candidate should be ready to work in rotational shift operations.
    6) Should have experience in customer service operations and incident management.


    Technical Competencies
    ECI, Tejas, Alcatel with Good communication skills.


    Knowledge / Skills
    Communication Skills


    Job Segment: Operations Manager, Telecom, Telecommunications, Wireless, Operations, Customer Service, Technology
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