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    Junior Product Specialist Intern - Chennai, India - Klenty

    Klenty
    Klenty Chennai, India

    5 days ago

    Default job background
    Technology / Internet
    Description

    Position Overview:
    Join us as a Customer Support. This role is perfect for someone who enjoys problem-solving, communicating with people, and thrives in a fast-paced environment.


    Responsibilities:

    • Handle incoming calls and chats from our valued customers with a friendly and helpful attitude.
    • Investigate and troubleshoot issues raised by customers, utilizing basic log checking skills to identify and resolve problems promptly.
    • Demonstrate outofthebox thinking to provide creative solutions to customer inquiries and concerns.
    • Maintain strong memory of product features, updates, and common customer issues to deliver accurate and efficient support.
    • Communicate effectively with customers to ensure their questions are answered and issues are resolved to their satisfaction.
    • Collaborate with team members to share insights, best practices, and contribute to continuous improvement efforts.
    • Adapt to a rotational shift schedule to ensure coverage during peak support hours.

    Requirements:

    • Basic knowledge of troubleshooting techniques and the ability to investigate technical issues.
    • Strong communication skills, both verbal and written, with a customercentric approach.
    • Ability to think creatively and propose innovative solutions to customer problems.
    • Excellent memory retention and ability to quickly recall product information.
    • A team player mentality with a willingness to collaborate and support colleagues.
    • Willingness to work in a mandatory inoffice culture during the internship period. Industry Software Development Employment Type Fulltime
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