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Customer Service Executive - Bengaluru, India - Vodafone

Vodafone

Verified Company

Bengaluru, India

1 month ago

Posted by:

Deepika Kaur

beBee Recuiter

Description:

- s standards and policies. Typically reports to the Customer Care Manager or Senior Customer Care Team Leader.

Handles customer requests/issues/questions in a professional manner, with sensitivity to diverse audiences, and strives to deliver a first time resolution service;
May manage requests/issues/questions that have not been resolved at first contact, demonstrating tact and diplomacy;
Works within defined processes and uses judgement based on analysis of factual information to select appropriate course of action to resolve problems;
Meets defined KPIs including NPS and sales targets;
Uses time proactively and efficiently to deliver on service targets;
Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers and identifying process improvements;
Demonstrates good knowledge of Vodafone products and services, policies and systems in order to effectively manage customer expectations and resolve questions/issues/requests;
Effectively interacts with internal stakeholders where necessary ;
Acts as an advocate of Vodafone, protecting the reputation by following Vodafone

- s Brand Tone of Voice;