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Manager - Operations Service projects - Thane, India - Tata AIA Life Insurance
Description
Position Overview
Position Title
Product Implementation
Department
POS
Grade
Assistant Manager
B. Organizational Relationships
Reports to Direct
Senior Manager
Supervises
NA
C. Job Dimensions
Responsible for working and coordinating with multiple teams to ensure timely implementation of new products and Day 2 requirements.
Ability to prepare detailed User Requirements encompassing multiple systems and processes related to customer servicing and regulatory compliance.
Skilled in project management to ensure timely delivery of projects.
Geographic Area Covered
Pan India
Stakeholders Internal
HO Operations, Branch Operations, IT, Finance & Accounts, Legal & Compliance, Project Management Office, Digital Team
D. Key Result Areas
Project Management / Business Analyst
§ Good Understanding of life insurance products and its life cycle
§ Ability in understanding and pre-empting the information needs of the customers and requirements of customer facing teams to deliver a best-in-class service experience
§ Ability to understand and articulate User Requirements / Business Requirement Documents in detail encompassing all relevant systems and regulatory requirements.
§ Ability to coordinate with stakeholders from various departments and designations to ensure proper project delivery
§ Create detailed test scopes and test plan and ensure testing is done meticulously including post-production movement testing.
§ Ensuring detailed record management of each project implemented.
§
E. Skills Required
Technical
Behavioral *
Level 1
Level 2
Level 3
Interpersonal skills
ü
Communication skills
ü
Creative thinking skills
ü
Supervising/Leadership skills
ü
Teamwork Skills
ü
Influencing skills
ü
Relationship Building skills
ü
Decision making skills
ü
Excellent written and verbal communication
Excellent in MS office (Visio/ppt, excel, word)
F. Incumbent Characteristics
Essential
Desired
Qualification
§ Graduate
§ Post Graduates
Experience
§ 10 to 15 years of experience in Insurance Operations domain
§ Of which around 5 years of experience in delivering medium to large size projects and Products Launches
Manager - Operations Service projects professionals in Thāne
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Anirudha Desai
Project Engineer/Manager