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    Technical Support Analyst - noida, India - Sendinblue

    Sendinblue
    Sendinblue noida, India

    3 weeks ago

    Default job background
    Full time
    Description
    Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships to empower businesses and expand in a fast-changing digital world. Brevo makes it simple and accessible for businesses to grow their customer relationships with intuitive and scalable marketing and CRM tools such as Email, SMS, WhatsApp, Chat, Marketing Automation, Meetings, and much more.We are a rapidly growing team of more than 800+ employees, representing over 67 nationalities spread across eight offices in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle, Vienna, and Toronto.At Brevo, all Brevonauts evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles looking for talents that share our values: empower the customer, build up together, impact first, humbly open, and people company.At Brevo we serve more than 3,00,000 clients in 6 different languages all over the world.As a Tech Support Analyst, you'll be responsible for making sure they get the best help possible when they face technical challenges.

    As Tech Support Analyst, you will:

  • Morning routine involves checking Slack and Jira for incoming queries and tasks.
  • Planning the day based on the issues received, including reviewing questions from L1,
  • Understanding client communications, and building a comprehensive picture of the situation.
  • Reproducing bugs, investigating root causes, and creating tasks for L3 support.
  • Participating in incident response by testing, reproducing, updating status pages, and validating new complaints.
  • Contributing to the preparation of both internal and public documentation, including drafting and reviewing content.
  • Conducting training sessions for L1 support on new functionalities periodically.
  • Contributing small changes and bug fixes to the code as part of the support and enhancement process

    • What will contribute to your success:

  • Minimum 1-3 years of experience in Tech Support/L2 profile
  • Proficiency in HTML, JS, CSS, and developer tools.
  • Attention to detail, precision, and client-centric approach.
  • Eagernesstounderstandandexplorenewproductsandtools.
  • The ability to deeply comprehend and learn the product is crucial.
  • FluentspokenandwrittenEnglish.
  • Advancedtroubleshootingandrootcauseanalysisskills.
  • Abilitytodelveintoproductdetails, implementation specifics, and documentation.

    • Interview Process:

  • Round 1 - HR Screening (20 mins)
  • Round 2 - Technical Team Interview (60 mins)
  • Round 3 - Technical Assignment
  • Round 4 - Technical Manager Interview (60 mins)
  • Final Round - HR round 30 mins

    • What we offer:

  • A unique opportunity to join an international and collaborative startup environment in a hyper-growth context
  • The chance to grow your professional and technical skills, with real room for career progression
  • A modern office in a central location with free fruits & drinks & a lot of fun activities
  • Amazing referral program where employees can choose a gift item of 1.5 Lac including a bike, flight tickets, and many more.
  • 1.4x times your salary if you're working on any week off or holiday due to critical tasks/issues
  • An umbrella of leaves and holidays
  • Budget to support your workspace at home
  • Medical Insurance of INR 10 Lacs is borne by the company.
  • An employee-friendly compensation structure that includes Tax saving optional components where the employee can save extra tax
  • Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
  • Virtual Festival & Birthday celebrations, Team parties, & team-building outings
    • Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.
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