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    Application Support Analyst - Gurugram, India - apexanalytix

    apexanalytix
    apexanalytix Gurugram, India

    9 hours ago

    Default job background
    Description

    A snapshot of what you would do:

    The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX's apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will possess a strong, broad IT background including knowledge of software implementation processes and both software-as-a-service and on-premise solutions.

    Specific Responsibilities:


    • Manage and resolve technical support tickets.


    • Partner with Product Manager and R&D teams to prioritize support tickets.


    • Facilitate effective and proactive communications with both internal and external customers.


    • Test product-level functionality and new releases. Identify and communicate areas for improvement.


    • Serve as the technical expert for our client software implementations.


    • Manage software upgrades on scheduled date.


    • Serve as a primary contact for our client's IT department.


    • Troubleshoot network, database, and software problems for our client implementations.


    • Configure system settings and options, and execute unit/integration/acceptance testing.


    • Create rules and data transfer mappings using SQL query.


    • Present technical overview of apexportal Solutions software applications and technical requirements to clients when planning upgrades.


    • Manage setup of technical environment for hosted clients.


    • Lead testing of those interfaces. Includes reconciling data between clients ERP system(s) and apexportal Solutions software applications


    • Work with Help Desk personnel to resolve client installation issues.


    • The employee will regularly review corporate policies and will enforce the policies documented in the Apex Corporate Security Standards. Required Skills:


    • Good working knowledge of Microsoft Office (in particular Excel and Outlook)


    • Exposure to SQL Server o Data definition, data manipulation, data control, and transactional control o Administration, including creating and restoring SQL backups o Development, including creating and troubleshooting DTS packages, stored procedures, complex data queries.


    • Knowledge of FTP, secure FTP, and PGP.
    • Knowledge of using Command Prompt and its commands.

    Required Experience:


    • Bachelor's degree in Information Technology, Computer Science, Business, Finance, Accounting or related field


    • Prefer candidate with experience in or exposure to Accounts Payable applications in ERP systems such as PeopleSoft, SAP, Oracle, or J.D. Edwards
    • Customer-facing experience with large customers preferred


    • 1-2 years of experience in SQL

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