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    Customer Success Manager, China - Gurugram, India - TBO

    TBO
    TBO Gurugram, India

    1 week ago

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    Description

    Customer Success Manager, China (Language Expert : Mandarin)

    Location - Epitome Building 5,Tower C, 22nd Floor, DLF Phase 3, Sector 25, DLF Cyber City, Gurgaon

    TBO – )

    TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.

    The TBO journey began in 2006 with a simple goal – to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK & Europe, Africa, Middle East, India, and Asia Pacific.

    Today, TBO's product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.

    TBO's approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO's travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.

    Main Responsibilities

    • key customer or site performance and developing clear product/tech plans for increasing volumes.
    • product distribution from a technical perspective.
    • between client and the onboarding team during the integration process
    • the assigned clients' API performance on day-to-day basis.
    • technical expertise on the integration of products and services, enlisting the assistance of subject matter experts as required.
    • with Sales to develop account visit/call plan to ensure customer visits are managed in the most cost-effective manner.
    • engage with sales, product, support, and API development teams to troubleshoot post go-live support related issues.
    • any possible issues to HQ for resolutions after identifying the priority level and commercial impact.
    • with Sales regarding any commercial related issues or tech concerns causing sales loss.
    • first point of contact for the clients/tech houses in the region for all the API related queries.

    Qualifications:

    • Degree from any engineering faculty preferred.
    • 3 years' experience in a client facing role.
    • to creatively solve challenging tech issues.
    • communication skills to explain complex issues in a simple way to audiences from different backgrounds.
    • of REST API, XML, JSON, and similar technologies
    • working with Databases & SQL
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