- Monitor and respond to all comments and messages on Kickstarter and related social media platforms.
- Provide timely and accurate information to backers about project status, product details, and shipping updates.
- Develop and maintain a positive relationship with the project community to build trust and encourage positive engagement.
- Collaborate with the project team to gather accurate information to address backers' queries and concerns.
- Create and distribute regular updates and newsletters to keep the community informed and engaged.
- Analyze community feedback and report on sentiments and trends to the project team to help guide project decisions.
- Assist in crisis management and conflict resolution within the community.
- Bachelor's degree or equivalent experience in community management, customer support, or a related field.
- Strong written and verbal communication skills.
- Ability to handle multiple tasks simultaneously and meet tight deadlines.
- High level of empathy and the ability to engage positively with community members.
- Knowledge of Kickstarter or other crowdfunding platforms is highly advantageous.
- Familiarity with social media management tools and customer relationship management software.
- Opportunity to work with a dynamic team on exciting and innovative projects.
- Remote work flexibility.
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Community Manager - Sahibzada Ajit Singh Nagar, India - Seqnova Ventures
Description
Company Overview
Seqnova Ventures is a creative startup that specializes in launching Kickstarter crowdfunding campaigns. We bring exciting new ideas to life by connecting creative projects with supporters who want to see them succeed. Our team is dedicated to crafting campaigns that capture attention and deliver results. Join us at Seqnova Ventures, where every project starts with a great idea and a community that believes in it.
Position
We are seeking a dedicated Community Manager to join our team, focusing on managing communications for our Kickstarter projects. This role involves engaging directly with our backers through comments, messages, and social media platforms. The ideal candidate will have excellent communication skills, a passion for customer service, and an interest in crowdfunding and product development.
Responsibilities
Qualifications
Benefits
