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    Senior Analyst - Bengaluru, India - UnitedLex

    UnitedLex
    UnitedLex Bengaluru, India

    6 days ago

    Default job background
    Technology / Internet
    Description

    UnitedLex is hiring for the role of Sr. Analyst - Application Support :

    Mandatory Skills : Application Support , Microsoft SQL Server , Relativity

    Job location : Bangalore/Gurgaon

    Shifts - 24*7 Rotational Shift

    ABOUT THE COMPANY :

    The vacancy for the role of "Analyst (AP) - FTH" is with Unitedlex India Pvt. Ltd. (Formerly known as iRunway) It is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity.

    OVERALL PURPOSE OF JOB:

    The person need to have strong communication skills, both written and verbal and the ability to take responsibility of incidents, whilst ensuring issues are being prioritized and resolved effectively.

    REQUIREMENTS & COMPETENCIES:

    • 3 + years of experience supporting applications based on the Microsoft SQL Server RDBMS platform
    • Litigation Support experience is preferred, especially in working with document review applications like Relativity, LAW (CloudNine), Nuix, Reveal, and JIRA.
    • Detailed technical knowledge and solid hands-on experience with performance tuning and troubleshooting
    • Bachelors degree in information systems, Business, or commensurate experience
    • Coordinate work with multi-cultural and multiple time zone teams
    • Disseminate knowledge across teams and ensure knowledge management is improved and managed to promote the highest level of service possible
    • Ability to work independently or under only general direction
    • Multi-task with superior decision-making, analytical and problem-solving skills
    • Problem solving approach and identify opportunities for processes improvement
    • Excellent verbal and written communication skills
    • Create and assist with team goals
    • Ability to meet deadlines and maintain focus

    RESPONSIBILITIES:

    • Ensure that the team follows Standard Operational Procedures to maintain Enterprise Applications and ensure their correct functioning and performance to meet SLAs commitments
    • Identify recurring support activities and proactively plan solutions to prevent issues requiring support
    • Create reporting to support client, team, and business needs
    • Scheduling of resources
    • Escalation point for advanced application support and troubleshooting needs
    • Liaison and escalation point with Information Technology and Database Administration teams to address Applications availability and performance issues
    • Facilitate calls and escalated issues with Consultants, Clients and Project Managers
    • Continually seek opportunities to increase customer satisfaction and deepen client relationships
    • Stay up-to-date regarding applications' market and offerings by competitors
    • Assist with projects assigned by the Applications Support Manager
    • Assist with interviewing and onboarding new team members
    • Managing day to day support services ensuring that all customer issues are prioritized, triaged and resolved as effectively as possible
    • Escalate and work directly with Applications Support Manager as required
    • Assist RFP, billing, and any other special requirements
    • Ability to Lead and develop staff, ensuring high standards are consistently preserved, recognizing strengths and weaknesses, and acting on them. Mentoring and coaching staff is critical to the role as is maintaining high morale
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