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    Senior Analyst - Bengaluru, India - Lowe's India

    Lowe's India
    Lowe's India Bengaluru, India

    4 days ago

    Default job background
    Retail
    Description

    About Lowe's India: At Lowe's India, we are the enablers who help create an engaging customer experience for our $97 billion home improvement business at Lowe's. Our 4000+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative methods to ensure that Lowe's has a competitive edge in the market.

    Job Summary:

    As a Senior Analyst Program Support in the after-sales program ,you will play a key role in supporting data analysis, reporting, and process optimization efforts aimed at enhancing after-sales operations and customer experiences. Functions of the role include generating product vendor data analysis, drive Supplier on-time and fill Rate performance. You will work closely with senior analysts, cross-functional teams, and stakeholders to collect, analyze, and interpret data, generate actionable insights to drive strategic and continuous improvement in our after-sales program

    Core Responsibilities:

    • Data Collection and Integration:
    • Collect, consolidate, and integrate data from various sources, including CRM systems, customer feedback platforms, vendor databases, and internal operational systems.
    • Develop and maintain data pipelines, and data transformation workflows to ensure data accuracy, completeness, and consistency.
    • Data Analysis and Insights:
    • Perform exploratory data analysis (EDA) to identify patterns, correlations, and trends in after-sales data, such as product inventory availability , product returns, warranty claims, and customer support interactions.
    • Develop analytical models, statistical analyses, and predictive models to derive actionable insights and forecast after-sales performance metrics.
    • Conduct root cause analysis and impact assessments to understand the drivers of after-sales issues and opportunities for improvement.
    • Reporting and Visualization:
    • Create and automate reports, dashboards, and data visualizations using tools such as Tableau, Power BI, or Excel to communicate key performance indicators (KPIs), trends, and insights to stakeholders.
    • Generate executive summaries, performance scorecards, and ad-hoc analyses to support decision-making processes and strategic initiatives.
    • Performance Monitoring and Optimization:
    • Monitor after-sales performance metrics, vendor performance indicators, customer satisfaction scores, and service level agreements (SLAs) to track progress against targets and identify areas for optimization.
    • Collaborate with cross-functional teams, including vendor management, customer support, logistics, and quality assurance, to implement process improvements, address bottlenecks, and enhance operational efficiency.
    • Data Quality Assurance and Governance:
    • Implement data quality checks, validation procedures, and data governance best practices to ensure data integrity, reliability, and compliance with regulatory requirements.
    • Identify and resolve data quality issues, anomalies, and discrepancies through data cleansing, data profiling, and data validation techniques.

    Years of Experience

    • Overall, 5 - 8 years of Experience Only
    • 3+ years of experience in Inventory Management
    • 1 + years' experience reporting and data analytics.

    Primary Skills

    • Valid experience of a minimum of 2+ years in automation, data governance, continuous improvement, Data mining from multiple systems via database analysis tools, Power-BI, SQL Experience with MS Excel (VBA), MS Access, MS Office and Python
    • Experience in retail Demand Planning : Proficient in mathematical and statistical analysis
    • Excellent Analytical and process-orientied mindset to identify root cause and present action oriented results.
    • Excellent writing and communication skills, including the ability to develop analytical documents for presentation for various stakeholders as well as management.
    • Experience with using an order management system, campaign management system, and ability to learn new systems.
    • Aptitude to develop solid understanding of financial elements of the business.& Understanding of core vendor procurement principles.
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