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    Data Domain Expert MDM - hyderabad, India - Carrier

    Carrier
    Carrier hyderabad, India

    2 weeks ago

    Carrier background
    Full time
    Description

    About the role

    Carrier is looking for a data management professional to join our team as Business Enterprise Data Domain Expert Master Data Management (MDM). The Data Domain Expert MDM will be part of the Carrier Global Master Data Management (MDM) team and will drive the master data improvement strategy and roadmap. The role will ensure structural improvements to deliver the highest Master Data quality level to support running efficient end-to-end business processes and allowing for decision making based on trusted data.

    The role focuses on maturing MDM across Carrier in close collaboration with the people, process, and technology partners. He/She will be acting as the Digital Technology touchpoint for master data matter including setting up the MDM landscape strategy and driving the demand pipeline for changes and projects support, aiming at delivering improved service quality, optimized cost to serve, controls & compliance, as well as enhancing customer experience. One of the key responsibilities for this role will be to drive the MDM reporting & analytics capabilities for the Global MDM Dashboard, including the selection of the development platform.

    He/She operates in a highly complex systems landscape and within a matrix organization. System complexity includes at least 100+ ERP instances, several other enterprise-level systems, supported by multiple service providers. He/She manages stakeholders' relationships at all levels across the company to drive the strategy and roadmap for high quality Master Data.

    Key Responsibilities:

    Being part of an enthusiastic and dynamic team, your responsibilities include:

  • Support the Carrier MDM team in the implementation of the company-wide Data Policies and Governance Framework
  • Business partner to the Digital Technology function to define and deliver the data governance roadmap
  • Champions the value of data as a strategic asset
  • Drive the communication on the Master Data Management strategy and roadmap within Digital Technology function
  • Prepare master data projects (business case, budget, charter, ...)
  • Steer on master data projects, ensuring timely delivery within budget and value realization
  • Acting as Digital Technology touchpoint for master data matter including setting up the MDM landscape strategy and driving the demand pipeline for changes and projects support
  • Design and support implementation of the required KPIs in the Global MDM Dashboard to monitor data standards compliance
  • Work together with stakeholders on new dashboard requirements and implementing them
  • Continued focus on standardization and optimisation of data reports and dashboards
  • Coordinate the development and maintenance of the Data Dictionary/Catalogue
  • Drive and implement the Data Collection, Storage and Modelling strategy
  • Develop documentation and education materials to support business stakeholders and imbed Master Data Management best practices
  • Foster a continuous improvement and agile mentality in the delivery of the Master Data Management roadmap
  • For MDM, point of Contact and escalation channel for Master Data Management Operations
  • Continued focus on innovation and standardization to drive down total cost to serve and enhance customer satisfaction through improved quality of processes
  • Foster communication and teamwork within and across organizational boundaries
  • Build working relationships and foster communication with internal customers within and across organizational and geographic boundaries
  • Manage multiple complex assignments including the ability to plan, assign and direct work in a dynamic environment with changing priorities

    • Requirements

  • Post-Graduation in Business Administration, Accounting, Finance, ISC, Economics, IT or equivalent work experience
  • Minimum 5 years' overall experience with 2-3 years' experience in Data Management related functions
  • Strong systems/IT knowledge required (i.e. system configuration knowledge), including experience with their implementation, in particular with data management platforms (e.g. Alation, Atlan, Collibra, ...)
  • Experience in Project Management, with supporting certification preferred
  • Experience in implementation of standardized E2E business processes
  • Experience in interfacing with business operational customers, up to senior management
  • Experience in process and Data improvement, applying root cause analysis
  • Experience in MDM application systems (preferably SAP MDG)
  • Experience in building reports/dashboards using D&A tools (SAC, Azure, Alteryx, SQL, PowerBI)
  • Experience in complex IT system environments
  • Experience in complex business environments
  • Understanding of external factors influencing their processes and Data Domain such as regulatory requirements, best in class practices, etc.
  • Leverages best in class examples, key expert / key stakeholder input to design the appropriate Data foundation
  • Leverages business understanding and its requirements in the design of the Data model and related projects
  • Is recognized as a credible business partner for cross-functional teams and across the different functions.
  • Keeps deadlines and produces high quality output
  • Fosters a constructive dialogue within process owners, BU/Functions and other key stakeholders
  • Strong communicator and change agent
  • Ability to utilize metrics to identify opportunities for service improvement
  • Excellent analytical and problem-solving skills
  • Customer service mind-set and skills
  • International mind-set – sensible for cultural differences

    • Benefits

    We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

  • Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme
  • Drive forward your career through professional development opportunities
  • Achieve your personal goals with our Employee Assistance Programme

    • Our commitment to you

    Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .

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