Call Centre Operator - Chennai, Tamil Nadu, India - KSA Educational Services Private Limited

KSA Educational Services Private Limited

Verified Company

Chennai, Tamil Nadu, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Key Responsibilities:

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Answering Calls: Respond to incoming calls promptly and professionally, addressing customer inquiries, resolving issues, and providing information about products or services.
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Making Calls: Place outbound calls to follow up with customers, confirm appointments, or conduct surveys. Maintain a courteous and respectful tone during all interactions.
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Customer Service: Ensure high levels of customer satisfaction by listening to customers' concerns, empathizing with their needs, and providing appropriate solutions or assistance.
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Data Entry: Accurately record and update customer information in the company database. Maintain detailed records of all calls and interactions.
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Problem Resolution: Troubleshoot customer problems effectively and escalate complex issues to the appropriate department or supervisor when necessary.
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Product Knowledge: Develop a thorough understanding of the company's products or services to effectively address customer inquiries and promote upselling or cross-selling opportunities.
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Adherence to Policies: Follow company policies and procedures regarding call handling, confidentiality, and data security at all times.

Requirements:

Excellent verbal communication skills with a clear and friendly speaking voice.
Strong listening skills and the ability to empathize with customers' needs and concerns.
Exceptional customer service orientation with a positive attitude.
Proficiency in computer skills and data entry.
Ability to multitask and prioritize tasks in a highvolume call center environment.
Previous experience in customer service or call center roles preferred but not required.
High school diploma or equivalent.