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    Senior Network Engineer - Bangalore, India - IQMATRIX INFOWAYS SOLUTIONS PRIVATE LIMITED

    IQMATRIX INFOWAYS SOLUTIONS PRIVATE LIMITED
    IQMATRIX INFOWAYS SOLUTIONS PRIVATE LIMITED Bangalore, India

    18 hours ago

    Default job background
    permanent Technology / Internet
    Description
    Key responsibilities for this job :

    • Provide Regular clear and concise communication verbally and written.
    • Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk.
    • Take ownership and effectively manage support tickets for incidents, change and service requests.
    • Provide support and mentoring to 2nd Line engineers.
    • Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects.
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponentiale Ltd staff member.

    Technical environment :

    • Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper.
    • Wireless; Cisco, Meraki, Aruba.
    • Security; Palo Alto, Prisma, Fortinet, Cisco ASA.
    • SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage.
    • Cisco NAC ISE, SD-A/DNAC, DOT1x.
    • Cisco Nexus 7xxx, 5xxx, 2xxx series.
    Knowledge and experience required :

    • In depth knowledge and troubleshooting of networking principles equivalent to CCNP R&S or JNCIS level.
    • Ability to troubleshoot and sectionalise faults to identify root cause and resolution.
    • Advanced knowledge of layer 2 and 3 protocols.
    • Significant experience deploying and/or supporting Next Generation Firewalls ideally Fortinet or Palo Alto including extensive knowledge of configuring and troubleshooting ACLs, NAT, IPSec and SSL VPNs.
    • Proficient in packet capture and interpretation using Wireshark.
    • Desirable knowledge and experience : .
    • Experience with Alcatel SR & ESS.
    • Experience with wireless solutions e. g. Meraki, HP Aruba experience with network automation/programming such as Ansible/Python.
    )
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