E-com Manager insidepost sale - Mumbai, India - Zyvka

Description

Thisrole is with a Mumbai Based Startup(Hybrid)

Overview:

TheEcommerce Manager (Inside/Post Sale) plays a crucial role in ourorganization by overseeing the inside and postsales activities ofour ecommerce platform. They are responsible for optimizingcustomer engagement driving sales and ensuring smooth postsaleprocesses.

KeyResponsibilities:

• Developand implement strategies for inside and postsale ecommerceactivities
• Manage the online customer journeyto optimize sales processes
• Collaborate withmarketing and sales teams to ensure a cohesive customerexperience
• Analyze ecommerce data to identifyopportunities for sales growth and processimprovements
• Oversee postsale customerinteractions to ensure satisfaction andretention
• Lead a team to execute ecommerceobjectives and targets
• Optimize the onlineshopping experience to drive conversionrates
• Ensure seamless order fulfillment anddelivery processes
• Monitor customer feedbackand implement improvements to enhance the ecommerceexperience
• Stay updated on industry trends andecommerce best practices
• Collaborate withcrossfunctional teams to drive overall businessobjectives
• Manage ecommerce platforms includingproduct listings pricing and promotions
• Developand manage relationships with ecommerce platform providers andpartners
• Implement customerfocused return andexchange processes
• Provide insights andrecommendations to improve ecommerceoperations

RequiredQualifications:

• Bachelors degree inBusiness Marketing or related field
• Provenexperience in ecommerce salesmanagement
• Demonstrated success in optimizingthe postsale customer experience
• Stronganalytical and datadriven decisionmakingskills
• Excellent understanding of ecommerceplatforms and technologies
• Experience leadingand developing highperforming teams
• Ability tocollaborate effectively with various internal and externalstakeholders
• Proficiency in ecommerce dataanalysis and tools
• Knowledge of customerengagement strategies and best practices
• Strongcommunication and interpersonal skills
• Abilityto adapt to a fastpaced and dynamic ecommerceenvironment
• Proven track record of drivingecommerce sales growth
• Understanding of onlinecustomer behavior and preferences
• Knowledge ofecommerce fulfillment and logisticsprocesses
• Ability to stay abreast of industrytrends and best practices

onlinecustomer behavior analysis,e-commerce,e-commercemanagement,customer engagement,logistics processes,salesmanagement,data analysis,strategic planning,teamleadership