Customer Relation Executive - Coimbatore, Tamil Nadu, India - Hexcel

Hexcel

Verified Company

Coimbatore, Tamil Nadu, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Title :
Customer Relation Executive

Location :
Coimbatore

No

of vacancies :
1

Experience : 1 to 2 years as CRM executive or front office executive

Qualification :
Any Bachelor's

Discuss with marketing and CRM Manager and Sales manager to develop an action plan for CSI improvement at the dealership
Develop and implement a mechanism to capture customer feedback at various stages in sales process (like test drive feedback, feedback on overall sales experience etc)
Capture customer feedback post delivery through feedback form and analyze the customer feedback
Develop counter measure to eliminate negative feedback from customers in future
Conduct post sales followup to capture customer feedback in case if customer has not yet returned the feedback form
Update customer followup's in edealer
Coordinate with MB India CS team and marketing team for CSI surveys, CRM activities etc
Provide feedback to sales department on customer complaints or any other issues that may affect Customer satisfaction
Coordinate with sales consultants and delivery process coordinators to ensure 100% preparations for new vehicle delivery.
Prepare arrangements for gifts, bouquets, flowers, photograph during delivery process
Ensure customer delight during new car delivery process by implementing innovative and exciting ideas during delivery process.
Develop monthly, quarterly and yearly plan for CRM activities with the support of Marketing and CRM manager
Conduct CRM activities like direct mailers, customer meets, customers driver's training etc
Check in edealer whether all the mandatory fields are recorded.
Provide feedback to sales executives in case of any missing fields in edealer