Bpo Process Trainer - Bengaluru, India - Transact Global India Pvt.,Ltd
Description
Call Center Trainer Responsibilities:
- Developing call centers' education materials, such as digital presentations, howto manuals, and instructional videos.
- Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
- Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
- Training experienced employees on new or updated call center procedures to improve their performance.
- Observing the daily operations of call center employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct onthejob coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Creating and managing the training budget.
- Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
Salary:
₹20, ₹30,000.00 per month
Benefits:
- Health insurance
- Internet reimbursement
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Yeshwanthpur, Bengaluru , Karnataka: Reliably commute or planning to relocate before starting work (required)
Education:
- Diploma (preferred)
Experience:
- BPO: 1 year (preferred)
- Trainer: 1 year (preferred)
Language:
- English (preferred)
Speak with the employer
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