Help Desk Support - Gurugram, Haryana, India - 3i Infotech CSL
3i Infotech CSL
Gurugram, Haryana, India
Verified Company
1 week ago
Description
Females Only
- Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity.
- Knowledge of O365 admin portal with basic.
- Provide timely and accurate solutions to users, ensuring mínimal disruption to their workflow.
- Vendor management.
- Escalate complex issues to higherlevel support teams as needed and follow up on the resolution progress.
- Install, configure, and maintain computer systems, software, and peripherals for users.
- Assist with user account management, password resets, and access control.
- Document and maintain records of support requests, solutions provided, and troubleshooting steps taken.
- Collaborate with other IT teams to identify and resolve recurring technical issues.
- Stay uptodate with the latest technologies and industry trends to provide proactive support and recommendations.
- Contribute to the development of knowledge base articles and training materials for users.
- Participate in IT projects and initiatives as require
Job Types:
Full-time, Permanent
Salary:
₹15, ₹20,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Day shift
Ability to Relocate:
- Gurgaon, Haryana: Relocate before starting work (required)
Work Location:
On the road
