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    Sr. Associate - Kolkata, India - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Kolkata, India

    4 days ago

    Default job background
    OTHER
    Description

    Content Consultant

    Qualification:

    - Bachelors/Masters in English Literature
    • Bachelors/Masters in Mass Communication.
    • Bachelors of science or Bachelors of Engineering or Technology.
    • Bachelors/Masters in Arts.
    • Bachelors/Masters in Economics.

    Responsibility:

    Requirements Gathering and Analysis:

    • Attend walkthrough sessions with SMEs.
    • Understand and gather requirements from SDLC documentation.
    • Conduct needs analysis.
    • Devise design strategy for learning.
    • Devise content strategy.
    • Devise documentation strategy.

    Content Creation:

    • Ability to take ownership of more than one project from a delivery perspective.
    • Implement new ideas that are in line with what is hapenning in the industry.
    • Work on estimations for varied kinds of deliverables.
    • Contribute towards updating knowledge assets.
    • Stay abrest with the latest trends in the industry.
    • independently create content deliverables.
    • complete understanding of learning and documentation strategies.
    • Complete understanding of content strategy.
    • implement lessons learnt and best practices from prior projects.
    • understand SEO principles.

    Project Management:

    • Independently manage small sized projects.
    • Track and report metrics.
    • Optmize resource utilization.
    • Track delivery milestones.

    Review:

    • Performs regular reviews to ensure content is current and adheres to quality standards.
    • Adhering to productivity metrics defined.
    • Capture defect density to ensure reduction in defects in subsequent reviews.

    Training:

    • Focus on learning and acquiring new skills.
    • Focus on attending product trainings in order to enhance the quality of the documentation.
    • Ability to conduct knowledge sharing sessions on industry trends/best practices on projects.
    • Able to conduct trainings for entry level recruits.

    Team Building & People Management:

    • Participate in team building activities.
    • Contributes to such activities positively.
    • Provides leadership to team members.
    • Coaches team to get up to speed with respect to new trends/tools/concepts.
    • Identify programs and certifications relevant to Associates' aspirations and project requirements.
    • Resolve / manage conflict within the team.
    • Define teams goals.
    • Set stretch targets and outline performance expectations.
    • Track performance against the same periodically.
    • Identify, groom, reward and develop high performers.
    • Conduct appraisals.
    • Guide and mentor team members to ensure quality delivery.
    • Organize team initiatives on a periodic basis.

    Process Adherence and Delivery Excellence:

    • Adhere to defined learning and content processes (DDLC process).
    • Identify areas of process improvement.
    • Deliver projects and with quality and on time.
    • Minimize rework and develop reusable assests, whereever possible.
    • Tracking the allocation on the project for billed time.
    • Able to endorse and practise innovation and customer satisfaction.
    • Execute Content Audits.

    Market Research and Industry Engagement:

    • Research on industry trends to understand value adds that can be suggested to the client.
    • • Participate in Content submissions for internal and external competitions.
    • • Join groups or as individuals in creating new ideas/Proof of Concepts as service offerings for the customers.
    • • Present papers in conferences.

    Must Have Skills

    • SCORM
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