Client Service Representative/customer Support - Mumbai, India - Digiphoto Entertainment Imaging

Digiphoto Entertainment Imaging
Digiphoto Entertainment Imaging
Verified Company
Mumbai, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Vacancy For Customer Support Executive / Client Servicing Representative at Lower Parel


Responsibilities:


  • Stay connected to the customer support channels and promptly engage when a ticket is assigned.
  • Assist customers with finding their souvenir images/videos purchased when they face technical issues.
  • Where search tools do not cover, visually compare the sample photo with the photo database and find matching photos.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines, and policies.

Other

  • Minimum of 2 years of proven customer support experience or experience as a Client Service Representative.
  • The resource should be a strong proactive communicator with excellent English communication skills (both written and verbal).
  • Work hours and weekly off days will be as per the common policy which applies to DEI employees. However, given the nature of the role, the resources should be flexible to attend to emergency tasks outside of standard business hours.

Salary:
₹25, ₹35,000.00 per month


Schedule:

  • Day shift

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