Operations Support - Gurgaon, India - Amex

Amex

Verified Company

Gurgaon, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We back our colleagues with the support they need to thrive, professionally and personally.

That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Purpose of the Role
To handle Japan Market, research and processing of card member transactions involves written and verbal communication with internal and external clients in Japanese language

Roles & Responsibilities

Global Payment Services is responsible to process the card member transactions globally
The incumbent should be able to maintain high accuracy as it involves processing credit to card member's account
This role is highly customer centric, and nature of job require very high level of accountability
The incumbent should ensure compliance with SLA and other internal guidelines of policies relating to the business area he/she is going to handle and must be control & quality conscious.
The incumbent would be required to consistently understand and exceed customer's requirement whilst always ensuring effective teamwork.
The incumbent should be able to maintain high accuracy, productivity standards & should have high willingness to learn.
The incumbent should have an eye for details with high focus on control & compliance.
Excellent communication & analytical skills and should be able to manage queries independently.
Result focus & selfdriven & high on flexibility.
Good on multitasking & time management.

Qualification

Commerce Graduate, with 04 years of experience
Basic Accounting Knowledge
JLPT N3 and N
Excellent analytical skills
Result focus and selfdriven
High on flexibility
Knowledge of MS-Excel
Good on Multitasking and Time management

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.