- Network and Security engineer will have to provide primary Level-2/2.5 support for Incidents, Change and request tickets by troubleshooting / analyzing across Client network.
- Execute changes and periodic device upgrade, migration, integration activities along with senior engineers to start and work.
- Understanding vertical domain SOPs and manage environment as per defined SOPs.
- Coordinate with OEM for product related fixed, ensure high uptime and standardization of configuration in devices.
- Periodic Failover testing, execute corrective action as needed for high infrastructure uptime to support business.
- Support and implement, Create policies, Log and Data analysis, Configurations and Action of critical alert from SOC along with analysis and quick remediation.
- Network diagram update as per the land scape changes with new device & technologies.
- Attend regular internal and client meetings when at work.
- Work in 24X7 environment in rotational shift to support operation.
- Technology Domains/Verticals covered by the L2 Support Scope
- Routing (Cisco)
- Switching (Cisco / HP Aruba)
- Security (Firewall) (Cisco / Palo Alto / Fortigate and Checkpoint)
- Wireless (Cisco / Aruba)
- Email Gateway Security (Symantec)
- Web Proxy (Netskope)
- NAC (ClearPass Aruba)
- WAF (Radware)
- Microsegmentation (Color Tokens)
- Analytics and Management Tools (Algosec / Manage Engine / Solar Winds / FortiAnalyzer / Panorama, etc.)
- Engineers should be a Graduate.
- L2 Engineer should have minimum 4 to 8 years of relevant work experience.
- Engineers should have Good Communications skills.
- Engineers should have good handson experience on Routing, Switching, Firewall (Cisco/FortiGate/Pali alto and IPS), Wireless LAN, Proxy Technologies, Load Balancing, Email Security, Cloud Security Technologies etc.
- Engineers will generate relevant MIS reports / technical artifacts on the problems reported time to time based on the requirement.
- Engineer will coordinate with team/ vendors for speedy call resolution.
- Engineers will do Call categorization/ updating / tracking till resolution.
- Engineers should have Positive service attitude with Strong Customer facing skills.
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Description
Must have:
The Roles and Responsibility of the Network & Security Support Engg covers the following guidelines for L2 level profiles:
NOTE:
L2 Engineer should have minimum 5 to 8 years of relevant domain specific technical work experience.
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