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    Salesforce Functional Analyst - Bangalore, India - Arrow Electronics

    Arrow Electronics
    Arrow Electronics Bangalore, India

    2 weeks ago

    Default job background
    OTHER
    Description

    Position:

    Salesforce Functional Analyst

    Job Description:

    Create and Manage Changes to the System -

    • Proactively seek out and identify needed system changes.
    • Proactively gather feedback from users.
    • Manage system changes without interruption to the user.
    • Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
    • Gather requirements from end users.
    • Modify the system to increase benefits and usability.
    • Manage the change control process and "Change Management" Committee if appropriate.
    • Manage all processes that impact / relate to
    • Manage new releases of SFDC and efficiently roll out new features.
    • Create and maintain fields, views, reports, dashboards, campaigns and other objects and functions.
    • Create custom objects when necessary.
    • Handle on-going customization/ alteration of
    • Maintain, enhance and create workflows, functions and configurations within the environment.
    • Create new reporting capabilities and respond to ad hoc reporting requests as needed.
    • Provide support functions as needed.
    • Provide sales and financial data to company executives.

    Maintain System, Security and Integrity -

    • Map hierarchy and territories in response to personnel changes.
    • Reassign Accounts, Contacts, and Opportunities in response to personnel changes.
    • Grant/ remove and maintain user licenses.
    • Maintain security including sharing rules and security levels.
    • Design, Create and maintain user roles, profiles and hierarchies.
    • Monitor application storage usage and archive data as needed.

    User Assistance, Training, Adoption and Satisfaction -

    • Create and administer training to existing or new users/groups.
    • Provide one to one training to end users on an on-going basis.
    • Expand use of – attend planning meetings, assist with determining if /how can be used in new ways as opposed to purchasing a new internal system.
    • Assist sales management to create processes in to help monitor activities, trends, sales and leads.
    • Communicate regularly with user base regarding new features, enhancements and changes to the system.
    • Monitor usage and mentor users/groups needing assistance.
    • Continually seek ways to further enhance the end-user experience.
    • Be the company SME on

    Process Creation, Documentation and Maintenance –

    • Document company processes and workflows.
    • Develop process documentation and field maps.
    • Create new processes and associated reporting.

    Data Quality, Migration and Maintenance -

    • Assist with migration from older systems/processes into
    • Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate.
    • Import data as appropriate.
    • Monitor and manage exception logs for back end system integration with SFDC.
    • Manage duplicate records.
    • Monitor and improve data quality.
    • Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.

    Report and Dashboard Creation and Maintenance -

    • Create and maintain dashboards.
    • Create and maintain reports including folder maintenance.
    • Develop complex, macro driven reports to summarize system information for Senior Management.
    • Build and manage report folders for reps to improve sales efficiency.

    Location:

    IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC

    Time Type:

    Full time

    Job Category:

    Information Technology
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