Assistant Manager - New Delhi, India - ACT Fibernet

ACT Fibernet New Delhi, India

6 days ago

Description

Assistant Manager - Credit Collections and Retentions

Location:
Delhi

Reporting to:
Sr. Manager - CCNR

Purpose of the Role:

Responsible for delivering Gross and Net Churn targets, by implementing innovative strategies & processes and driving people. The candidate is expected to increase customer retention and reduce gross disconnections by deep diving, analyzing and identifying different opportunities to improve performance, productivity and most importantly, customer satisfaction.

Role Description:

Responsible for implementation of the retention process in the company
Improve daily productivity and efficiency of team
Listen to voice of customers to improve quality of calls and provide inputs to the team and organization.
Analyze repeat complaints and suggest permanent solution leading to a high degree of customer satisfaction
Lead and drive the culture of care and compassion coupled with great performance
Monitor and ensure customer requests received are promptly attended
Support and manage the team consistently by analyzing training and developmental needs.
Constantly working on automation to reduce manual interventions
Effective cross functional synergy and coordination
Process improvements leading to significant reduction in customer disconnection requests
Sharing insights, reports, analysis and presentation to management

Key Result Areas:

To deliver high retention rates of customers, that reduces churn and increases profitability

Education:
Graduate/Post graduate from a reputed institute

Work Experience :

Should have minimum 3+ years of work experience in a customer retentions role, preferably from the ISP, Telecom or Banking industry.
Should possess strong Industry knowledge and experience.
Ability to handle large teams
Must have strong negotiation, communication & presentation skills
Fluency in English and Tamil language is must - reading, writing, speaking

)

Assistant Sales Manager

5 hours ago

VISAThing New Delhi, India

As a Sales Executive of a visa processing company, your primary responsibility is to manage and oversee the sales team's activities and ensure that sales targets are met. Your job description may include the following tasks: · B2C Sales: · - Develop and implement sales strategies ...
Personal Assistant to Managing Trustee

2 days ago

Give Me Trees Trust Delhi, Delhi, India

**Job description** · Give Me Trees Trust is one of the largest community based voluntary tree planting and conservation movements in India, having facilitated the plantation and preservation of more than 23 million trees all over the country in the last 45 years, with more than ...
Assistant Manager

8 hours ago

Intertek India Delhi, India

Job Locations: Delhi / Mumbai/ Bangalore (1 Position each) · Roles & Responsibilities: · Deliver high quality IT support services. · Remote endpoint and end user support, for incident, request, and project. · Maintain Endpoint standards and configuration. · Support Windows 10/11 ...
Assistant Manager

1 week ago

SalezShark New Delhi, India

SalezShark is a growing Relationship Intelligence platform headquartered in Virginia, United States of America with a development center in India. Our platform enables sales professionals and marketers to gather actionable customer insights and increase their sales. We believe th ...
Assistant Manager

8 hours ago

SAEL Delhi, India

About Company · SAEL Group has emerged with a bold vision of establishing world-class renewable assets spanning the solar and biomass sectors, with a steadfast commitment to ensuring stable profitability. We are utilizing agricultural waste as fuel to produce renewable power roun ...
Assistant Manager

8 hours ago

Apeejay Stya Education (Svran Foundation) New Delhi, India

Assistant / Deputy Manager - Stakeholder Experience, Apeejay Education, Apeejay Society · About US: · The Apeejay Education Society, established by the leading Industrial House of Apeejay Stya in the year 1967, has built a rich heritage of nearly four and half decades in the fiel ...
Assistant Manager/Manager

4 days ago

DMI Finance Private Limited New Delhi, India

About DMI Finance · Led by technology, powered by creative thinking and driven by innovative partnerships, DMI is reimagining the transmission of credit in India. · Founded in 2008 by Shivashish Chatterjee and Yuvraj C. Singh, and supported by a deeply experienced team, DMI has g ...
Assistant Manager

4 hours ago

Taylor & Francis Group New Delhi, India

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. · Taylor & Francis Group produces ...
Assistant Manager

4 days ago

Z2 Plus Placement and Security Agency Private Limited Delhi, India Full time

Job Description : · We are looking for an assistant finance manager with excellent administrative and analytical financial skills to join our team. Assistant finance managers are expected to examine and compile financial reports and be well acquainted with governmental regulation ...
Assistant Manager

1 week ago

Whisper Media India New Delhi, India

Job description · Context of the Role · The incumbent will be responsible for driving revenue across 16 top General Entertainment Channels in our portfolio by leveraging our In Content Advertising solutions. The candidate will lead relationships with a designated set of key strat ...
Assistant Manager

1 week ago

Dr. Oetker India Delhi, India

We are Dr. Oetker India, part of the Oetker Group, headquartered in Germany, bringing a taste of Europe to the Indian consumer. Since our beginning, we are a leading player in Mayonnaise, Spreads and Italian Sauces under the brand FunFoods. Recently we have introduced a range of ...
Assistant Manager

3 days ago

Kautilya Finance New Delhi, India

Assistant Manager-Finance & Description: · Kautilya Finance Investment Advisors ("Kautilya") is the investment manager of Kautilya Real Estate Fund ('KREF"), an alternative investment fund registered with SEBI. KFIA is focused on structured credit investments in residential real ...
Assistant Manager

8 hours ago

Everise Delhi, India

JOB DESCRIPTION · Principle Accountabilities (Key Result Areas) · Direct & coordinate all aspects of financial planning, budgeting & forecasting across all accounts/geography assigned · Manage and lead the forecasting call for your respective accounts/geography assigned · To hel ...
Assistant Manager

1 day ago

Taylor & Francis Group New Delhi, India

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. · Taylor & Francis Group produces ...
Assistant Manager

1 week ago

SAEL New Delhi, India

About CompanySAEL Group has emerged with a bold vision of establishing world-class renewable assets spanning the solar and biomass sectors, with a steadfast commitment to ensuring stable profitability. We are utilizing agricultural waste as fuel to produce renewable power round t ...
Assistant Manager

2 weeks ago

Marriott New Delhi, India Paid Work

Job Number · Job Category Housekeeping & Laundry · Location JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · Entry level manage ...
Assistant Manager

1 week ago

kg somani and co Delhi, India Full time

Apply for Assistant Manager Statutory Audit, Career Progress Consultants in Delhi for 3 - 4 Year of Experience on ...
Assistant Manager

6 days ago

Marriott International New Delhi, India Full time

Job Number · Job Category Rooms & Guest Services Operations · Location JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMM ...
Assistant Manager

2 days ago

Syngenta Crop Protection New Delhi, India Full time

Job Description · ROLE PURPOSE: · Facilitation of Registration for crop protection products viz., Fungicides in India for high quality regulatory submissions in order to achieve registrations in a time bound manner. · ACCOUNTABILITIES: · To maintain regularly update , regulator ...
Assistant Manager

3 days ago

Taylor and Francis New Delhi, India Full time

Job Description · Reporting to the Head of sales, the candidate will contribute to overall department and sales strategy of the company by generating business for our electronics products from assigned territory / accounts. Candidate will represent the company to various customer ...