Customer Success Executive - Delhi, Delhi, India - MyOperator

MyOperator

Verified Company

Delhi, Delhi, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Description:

We are hiring for a passionate, independent and ambitious account management professional with good communication skills and confidence. Who can ensure his/her monthly targets by achieving daily and weekly activity milestones. The CSM should be a good listener and be able to handle the customer's queries smartly. He should be open to learning and unlearn based on the situational demand.

Key Responsibility Area

Responsible for deriving major factors for expansion of revenue from the existing clients. He/She should be able to achieve targets in the given timeline (Upgrades, Referrals, Renewals etc )
Targeting a specific pool of low and medium usage from the existing set of clients and ensure to maximise their product usage and call volume
Conducting regular QBR with the clients being targeted for the expansion or product usage and call volume
Maintaining the retention rate of the existing clients as per the company benchmark
Work from office Nehru place
Sharing weekly and monthly reports with the reporting manager
Getting case studies and testimonials from the targeted pool of clients
Coordinating with the other departments meets the allotted benchmarks
Working on the product metrics to get better understanding of the clients to be contacted
Provide advanced training to the clients for the advanced and targeted features
Meeting/Emeeting clients depending on the client requirements for product training or any additional requirements
Sharing weekly and monthly reports with the reporting manager