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    Customer Success Executive Sr Executive- Revenue - New Delhi, India - MyOperator

    MyOperator
    MyOperator New Delhi, India

    2 weeks ago

    Default job background
    Description

    We are hiring for a passionate independent andambitious account management professional with good communicationskills and confidence. Who can ensure his/her monthly targets byachieving daily and weekly activity milestones. The AM should be agood listener and be able to handle the customer s queries smartly.He should be open to learning and unlearn based on the situationaldemand.

    The candidateshould be able to convince the client mostly through calls mailsSMS and chats. She/He should be able to understand the Marketscenarios and should give the analytical feedback to his/ herreporting manager.

    Key ResponsibilityArea

    • Responsible for deriving major factors for expansion ofrevenue from the existing clients. He/She should be able to achievetargets in the given timeline (Upgrades Referrals Renewals etc)
    • Targeting a specific pool of low and medium usage fromthe existing set of clients and ensure to maximise their productusage and call volume
    • Conducting regular QBR with the clients being targetedfor the expansion or product usage and callvolume
    • Maintaining the retention rate of the existing clientsas per the company benchmark
    • Sharing weekly and monthly reports with the reportingmanager
    • Getting case studies and testimonials from the targetedpool of clients
    • Coordinating with the other departments meet theallotted benchmarks
    • Working on the product metrics to get betterunderstanding of the clients to becontacted
    • Provide advanced training to the clients for theadvanced and targetedfeatures
    • Meeting/Emeeting clients depending on the clientrequirements for product training or any additionalrequirements
    • Sharing weekly and monthly reports with the reportingmanager


    Requirements

    • Proven experience as an Account Executive or relevantrole
    • Proficiency inEnglish
    • Excellent knowledge of MSOffice
    • Handson Experience with CRM software is aplus
    • Thorough understanding of marketing and negotiatingtechniques
    • Fastlearner and passion forsales
    • Selfmotivated with a resultsdrivenapproach
    • Aptitude in delivering attractivepresentations


    Requirements- Proven experience as an Account Executive or relevantrole Proficiency in English Excellent knowledge of MS OfficeHands-on Experience with CRM software is a plus Thoroughunderstanding of marketing and negotiating techniques Fast learnerand passion for sales Self-motivated with a results-driven approachAptitude in delivering attractive presentations
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