- Excellent customer support skills – you should be Empathetic and Patient as many users might not be skilled to understand our Platform.
- Responsible for providing high-quality technical support for Charging device and SaaS product
- Taking ownership of technical issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues.
- Working with our Development group to resolve more advanced issues when necessary.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ensure proper recording and closure of all issues.
- Documenting troubleshooting and problem resolution steps in the ticketing system.
- Good working knowledge of TCP/IP Networking
- Advanced Linux Networking
- Microsoft Client and Server Operating Systems
- Basic Linux Skills
- Excellent organizational, written, and oral communication skills
- Problem-Solving skills
- Excellent Documentation Skills
- Python and SQL knowgledge is added advantage.
- Work with the super enthusiastic & passionate team who are looking forward to building India's largest EV infrastructure.
- Amazing exposure to startup culture – Be ready to take up challenges
- We believe in "Growth" , as we grow we will make sure you grow as well. We have learning policies as well , where for your learning we will be paying.
- Medical Insurance covering your whole family.
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Technical Customer Support Engineer - Gurgaon, India - Statiq
Description
Job Role:
Tech Support Engineer - Linux and IT Networking
Location:
Gurugram
Sector:
Electric Vehicle Charging
Job Type:
Full-Time
Experience: 1+
Department:
Information and Technology
Why Statiq?
Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country.
Statiq was named as the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator, a Silicon Valley based accelerator program.
RESPONSIBILITIES:
