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    Production Support Engineer - Gurgaon/Gurugram, India - DealShare

    DealShare
    DealShare Gurgaon/Gurugram, India

    1 week ago

    Default job background
    permanent Technology / Internet
    Description
    About the job


    Position :
    Production Support Engineer

    Experience : 2 Years


    Location :
    Gurgaon


    Job Summary :
    Provide technical support, troubleshoot issues, implement workarounds, and collaborate with cross-functional teams to ensure high system availability and performance.


    Key Responsibilities :

    • Provide technical support to ensure the smooth operation of systems.
    • Troubleshoot issues and implement effective workarounds.
    • Collaborate with crossfunctional teams to ensure high system availability and performance.
    • Monitor systems and proactively identify potential issues.
    • Document processes, solutions, and knowledge for future reference.
    • Continuously improve processes and procedures to enhance system reliability and efficiency.

    Qualifications and Skills:

    • 2+ years of experience in production support or comparable tasks in a technologically environment.
    • Technical expertise in operating systems, databases (such as SQL and Oracle), programming languages, and monitoring tools.
    • Excellent problemsolving and troubleshooting abilities.
    • Ability to prioritize tasks and manage time effectively to meet deadlines.
    • Technical expertise in operating systems (Windows, Linux), databases (SQL, Oracle), and programming languages (Java, Python, etc.).
    • Proficiency in using monitoring tools such as Nagios, Zabbix, or similar.
    • Strong problemsolving and troubleshooting skills with a keen attention to detail.
    • Excellent communication and interpersonal skills, with the ability to collaborate effectively with crossfunctional teams.
    • Proven ability to work well under pressure and prioritize tasks in a fastpaced environment.
    • Experience with ITIL or other IT service management frameworks is a plus.
    • Certifications such as ITIL Foundation, Oracle Certified Associate, or similar are desirable but not required.
    )
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